With over a decade of experience in billing, collections, and customer service across various industries, I bring a wealth of expertise in financial management and client advocacy. Currently, I am a Billing Consultant at ShiftMed, where I manage accounts receivable, collections, and billing for over 600 healthcare provider shifts weekly. I excel in tailoring billing processes to meet client-specific needs, ensuring accuracy in financial transactions, and enhancing customer satisfaction.Prior to ShiftMed, I worked as a Billing Specialist at Clarity Benefit Solutions, where I prepared and reviewed 2,250 monthly invoices, maintained broker records, and acted as a client advocate by resolving payment issues. My ability to communicate effectively and prioritize tasks was crucial in achieving key accounts receivable benchmarks.At GeniusAvenue, I led a billing team to consistently meet strict invoicing deadlines and managed new customer implementation projects. My role involved creating comprehensive financial reports, maintaining accurate financial records, and contributing to the month-end closing process and annual audits. I also played a pivotal role in special projects, demonstrating flexibility and commitment to financial precision.My career began at Factory Direct Models as an Administrative Assistant, where I processed orders and maintained a reputation for excellent customer service. I further honed my customer service skills as a Front Office Associate at the Skin and Cancer Center of Arizona, managing patient records and insurance verification.In addition to my professional experience, I have demonstrated leadership as a Team Lead at Genius Avenue, where I implemented process automation for invoicing, resulting in improved efficiency, and provided training to team members.My proficiency with tools such as Excel, QuickBooks, Salesforce, and AR Collect, combined with my dedication to financial accuracy and customer satisfaction, make me a valuable asset in any financial management role.
Listed skills include Leadership, Administrative Assistance, Social Media, Accounting, and 42 others.
