Leading a team of 18-22 customer experience representatives in a call center environment. Providing on the job coaching and guidance as well as onboarding new team members to the business and team! Coaching takes place in one on one situations as well as group collaborations with the entire team. I push my team to lead by example themselves and to provide the very best experience for every customer!

Supervision of seasonal processing team for McKesson. Responsible for a team of 30 representatives.

• Manage the movement of goods into and out of facility• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken• Prepare documents and correspondence such as billing inquiries, invoices, and service complaints• Compose letters to reply to correspondence concerning such items as requests for merchandise, damage claims, delinquent accounts, incorrect billing, or unsatisfactory service• Resolve customer complaints regarding sales and service• Determine price schedules, discount rates and promotions• Review operational records and reports to project sales and determine profitability• Manage staff, preparing work schedules and assigning specific duties• Locate, select, and procure merchandise for resale, representing management in purchase negotiations• Perform sales floor work, such as greeting or assisting customers and processing orders

• AR and AP for small business• Assisted with client scheduling• Ordering and stocking of products needed• Assisting owner with day to day needs

• Provided centralized sales support for processed orders, and customer escalation incidents• Oversaw the development and implementation of new process improvement opportunities as well as new hire training• Recognized for outstanding performance abilities with customer and client interactions• Proficient in Microsoft Office• Responsible for the organization and documentation of all processed sales leads from an outsourced company• Worked proactively with sales representatives to help improve customer response time