Ashley Dodd Email & Phone Number

Mesa, AZ, US

Mesa, Arizona, United States

Tempe, Arizona

Leading a team of 18-22 customer experience representatives in a call center environment. Providing on the job coaching and guidance as well as onboarding new team members to the business and team! Coaching takes place in one on one situations as well as group collaborations with the entire team. I push my team to lead by example themselves and to provide.

Scottsdale, AZ

Supervision of seasonal processing team for McKesson. Responsible for a team of 30 representatives.

Chandler, Arizona

Mesa, Arizona

• Manage the movement of goods into and out of facility
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Prepare documents and correspondence such as billing inquiries, invoices, and service complaints
• Compose letters to reply to correspondence concerning such items as requests for merchandise, damage claims, delinquent accounts, incorrect billing, or unsatisfactory service
• Resolve customer complaints regarding sales and service
• Determine price schedules, discount rates and promotions

Mesa, Arizona

• AR and AP for small business
• Assisted with client scheduling
• Ordering and stocking of products needed
• Assisting owner with day to day needs

Tempe, Arizona

• Provided centralized sales support for processed orders, and customer escalation incidents
• Oversaw the development and implementation of new process improvement opportunities as well as new hire training
• Recognized for outstanding performance abilities with customer and client interactions
• Proficient in Microsoft Office
• Responsible for the organization and documentation of all processed sales leads from an outsourced company
• Worked proactively with sales representatives to help improve customer response time