• Primary customer contact on team, assisting with customers from over 10 production facilities across the U.S.• Implemented a customer feedback system for the support team resulting in quicker response times.• Assisted in the training of new associates and served as a Subject Matter Expert (SME) on the service team.• Interacted with customers, vendors, and inter-departmental personnel via phone and in writing to answer questions and provide information and support regarding project status and/or inquiries.• Created Plant Service Requests files for all basic and complex customer service projects. These files contained progress notes in detail on the nature of the request.• Determined when to expedite service work to the appropriate staff and/or when to carry out the necessary steps to resolve the request.• Logged, updated, and retrieved information from various database sources, such as Microsoft Access, Teamcenter, SAP, etc.• Reviewed notes and project details for completeness and accuracy.• Provided excellent customer service to customers at the production facilities.

• Reviewed and communicated with customers and team members on the nature of the work being performed via collaborative meetings, telephone calls, and emails.• Created files in CAD databases for new Engineering work being performed.o Documented and tracked new files and communicated with the appropriate customer for their understanding.• Collaborated as a productive member of project teams and led projects of limited size and scope.• Analyzed data from production runs or studies.• Interpreted inspection results from internal and external vendors.• Provided excellent customer service to the customers at production facilities.

• Audited print books for production tools and engineering use.• Exceeded 95% on time completion rate for customer service requests.• Led SAP training for the Engineering department.• Issued Purchase Order Requisitions to support customers at the production facilities.• Compiled and prepared various reports such as quarterly service requests data.• Utilized standard operating procedures (SOP) to answer customer inquiries.• Process basic Plant Service Requests from production facilities.