Ashley Drolet Email & Phone Number

United States

Lexington, Kentucky, United States

As a Respiratory Therapist in adult critical care and an emergency department setting, I provided essential respiratory care to critically ill patients, working closely with physicians to manage complex, high-stakes cases and ensure the best possible outcomes. I played a key role in the development and retention of new staff by implementing a comprehensive onboarding program that included mentorship and ongoing performance feedback, leading to a 100% retention rate and a 15% reduction in time-to-productivity. Additionally, I partnered with management to refine hiring practices, aligning them with organizational quality standards to enhance patient care and foster a cohesive, high-performing team.

In my role as a Clinical Preceptor, I led the training and mentorship of students and new hires, tailoring onboarding processes to reduce training times by 20% while boosting staff confidence and engagement. I developed and implemented competency assessment protocols and continuous feedback mechanisms, which improved team adaptability and helped reduce turnover. Additionally, I fostered a collaborative learning environment by driving cross-training initiatives, which successfully decreased the reliance on temporary staff by 15%.

As a Personal Banker with Wells Fargo, I consistently exceeded sales targets, achieving 125% of my goals across a range of financial products, including loans, credit cards, and account growth, through targeted and strategic customer engagement. My performance earned me recognition with the Quarterly Star Performer Award and the Pinnacle Award for top sales results, client retention, and surpassing quarterly goals by 120%. I built and maintained strong client relationships by deeply understanding customer needs, which not only enhanced client satisfaction but also created valuable cross-selling opportunities.

Knob Noster Missouri

As a Universal Banker, I developed a broad skill set by managing customer relationships and providing a range of banking services. I was responsible for opening personal checking and savings accounts, assisting with account closures, resolving transaction disputes, and addressing debit card issues. I maintained precise records of transactions and account histories, ensuring accuracy and attention to detail in all interactions.A key part of my role was cross-selling various bank products by engaging with customers in person and over the phone, educating them on new services, and identifying solutions that best fit their needs. I also supported personal bankers and senior leadership, collaborating with team members to streamline processes and improve service delivery. This required strong communication skills, problem-solving abilities, and a customer-first approach to building lasting relationships.

Associate Of Science - As, Respiratory Care Therapy/Therapist

Bachelor Of Business Administration - Bba, Business Administration And Management, General