Provided the best in class training programs for developing highly qualified production associates, processors and other production team members, including training support for Loan Originators. Responsibilities included developing and maintaining training materials for all employees to utilize and grow their current strengths.

Provided the best in class training programs for developing highly qualified production associates, processors and other production team members. Developed and maintained training materials for all employees to utilize and grow their current strengths and sure up all other areas. Provided excellent customer service in maintaining and understanding the relationship between sales and ops, to ensure smooth transition for all onboarding and current team members.

Provided clear communication to all parties involved in the transaction, answered any and all questions and supported our production team with any needs to ensure a smooth transaction.

Assisted our clients from Pre-Qualification to Contract.