• Helped launch multiple communities including: Clearwater at Balmoral, Edison Park, Regent Square Brownstones, Villas at Kings Harbor, Lakeside Conroe, The Oaks at Suncreek Estates, and Pradera Oaks.• Created and managed effective marketing strategies.• Oversaw daily operations and administration of various properties.• Reviewed agent activities to check performance and optimize approaches.• Trained staff on compliance, policies and procedures to maximize success.• Ran background checks on potential tenants to evaluate criminal records and credit statuses.• Provided potential tenants tours of properties.• Conducted surveys of property market to obtain information on current trends.• Received Employee of the Quarter. (Q4)• Received the award for Excellence in Marketing and Best Team Work (2021)

• Composed correspondence, reports and meeting notes.• Provided secretarial and office management support while building cooperative working relationships.• Utilized editing programs to proofread content for typo-free emails, memos and documentation.• Coordinated appointments, meetings and conferences.• Maintained accurate department and customer records.• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Collected monthly assessments, rental fees, deposits and payments.• Drafted and monitored budgets for overall maintenance and operations.• Exercised direct supervision over property staff.• Collected rent from tenants to pay maintenance and repair costs and other expenses.• Solicited and analyzed bids for repairs, renovation and general maintenance.• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

• Investigated and resolved property complaints and violations to foster pleasant living environment for residents.• Exercised direct supervision over property staff.• Drafted and monitored budgets for overall maintenance and operations.• Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.• Coordinated with maintenance and contractors to promote timely renovations.

• Escalated critical issues to property manager to promote immediate resolution.• Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.• Oversaw budgeting process for assigned properties.• Collected monthly assessments, rental fees, deposits and payments.• Kept records of correspondence with residents and tenants.• Maintained thorough, accurate and compliant records for internal and regulatory audits.

• Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions and publications.• Managed daily and weekly marketing and leasing reports.• Drafted comprehensive marketing and leasing plans.• Marketed property to prospective tenants by giving tours and pointing out key features.• Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.• Conducted background checks on applicants.• Prepared lease paperwork and obtained signatures and first payments from new residents.• Built brand loyalty by delivering stellar leasing experience to residents.• Received the award Most Corporate Leases in one year• Leasing Consultant of the Year• Over 100 leases each year• Took part in 6 property take overs.