Provide dynamic and adaptive support to all operational and front facing facets of Fairview High School. Encourage students to explore the world around them, keep families and community privy to the goings on, maintain a safe, nurturing environment for all, and enable administrators to focus on high level responsibilities by offering capable hands for delegation of various tasks.

Urban Forestry. Taking care of flora for residents all around Denver, CO and surrounding areas. Educating on the value and impact that trees and intelligent landscaping has on a community.

▪ Partner with Regional VP, Regional and District Operations Manager, Operation Center staff and Corporate departments in providing initial and ongoing product training to field staff; collaborate with various departments, helping identify training needs and providing applicable solutions. ▪ Engage with sales and operations team members in loan structuring/product support, income calculations, training support, and underwriting support.▪ Serve as the Subject Matter Expert on investor, selling guide and handbook guidance for all available financing options for both conforming and non-conforming, including conventional, FHA, VA, USDA, jumbo, and brokered. ▪ Read and respond thoroughly to UW Help questions received via email on moderate to high complexity inquiries. ▪ Develop and lead Regional Condo Help Desk to provide condo support, direction and training to the region, as well as act as a liaison to Corporate departments to assist in determining training needs and providing solutions. ▪ Provide various training support as required by the region and other Corporate departments, including creation and maintenance of training presentations, training resources, and shared team drives.

▪ Provide product support to Retail and Correspondent origination staff, regarding to general program questions, resolving inquiries related to pricing, eligibility, lock policy and loan scenarios.▪ Maintain vast working knowledge of company products and processes, assisting Loan Officers and other operational staff in identifying specific products that best fit individual customer needs and continual strong collaboration both within the product team as well as across multiple Guild business channels.▪ Proactively and reactively assist in educating the field on new product offerings and enhancements; help manage new product/product change roll out announcements and other internal communications related to area of expertise, including creating and leading live or digital presentations. ▪ Serve as feedback conduit from field to headquarters regarding strengths and weaknesses of existing product offerings and processes; identify areas of improvement, recommend solutions, etc.▪ Assist in the marketing of products; help create marketing materials, and aid in the reviewing and editing of product-related advertisements for the Compliance department.▪ Consistently lead by example with driven proactive engagements and superior services with all origination staff and stay abreast of changes and trends related to products; make recommendations to product and process updates/changes related to knowledge.

▪ Oversee operations and project management for 2 major divisions (Retail & New Business) for the nation’s largest privately held mortgage lender▪ Manage the complex onboarding of new loan file submissions for the New Business Division and the daily intake of 30 new applications for the Retail Division, ensuring maximum efficiency in process execution and expenditures▪ Design and deliver standardized training materials to improve company-wide operations, facilitating an increase in the branch’s monthly volume from $8M to $19M+ with over 100+ monthly closings▪ Supervise 8 Transaction Coordinators in processing 20-30 cases per day▪ Implemented stretch performance incentives which transformed the site into the most profitable retail branch▪ Recruited, evaluated, hired, trained, and supervised new staff members according to resource needs

▪ Promoted to aid the Producing Branch Manager in managing operations for $2M+ monthly transactions for a large branch of the nation’s largest privately held mortgage lender▪ Performed client-facing duties in managing a pipeline of residential loans, adhering to product and regulatory guidelines, facilitating open communication channels, and working to resolve unique qualification issues▪ Created Loan Officer Assistant training materials to develop new staff into proficient pipeline managers and gain knowledge in structuring and pricing loans to fit clients’ needs ▪ Processed loan files by obtaining required information, maintaining accurate records, promoting compliance and communication between parties▪ Updated Processor training materials and facilitated the training process to drive the standardization of procedures in completing an approvable file package

▪ Led Quality Control team in auditing loan files for the nation’s largest privately held mortgage lender▪ Supervised a team of 3 Quality Control Specialists in maintaining quality, accuracy, timely, and production standards ▪ Increased efficiency in post-closing Quality Control audits after in-depth analysis of state regulations, company guidelines, and market trends – resulting in a decrease in turnaround time from 120-days to 30-days▪ Maintained an expedited 3-week transaction timeline for processing documents