• Responsible for South Central sales region. Handle daily inquiries from sales representatives and customers as well as providing necessary support in a proactive manner. • Coordinate replenishment orders for sales representatives. Process and file RMAs, product complaints, and literature orders in a timely, accurate and dependable manner. • Process internal orders for marketing and R&D as needed. • Led the Customer service side on the first phase of the Empowr CR roll out. • Responsible for compiling and sending out weekly sales reports to the principle agents in the South Central region.• Researching, retrieving, and providing requested information in an efficient manner utilizing various computer applications for DJO employees and sales representatives. • Assisting in the training and coaching of new employees. Guide customer service reps responsible for other regions when they need additional process or procedural guidance.

• Contacted and set up in person interviews for managers. Maintained all personal files. Responsible for processing all new hire paperwork. Processed onboarding paperwork for all new hires. • Verified, adjusted, and submitted payroll each week for the store. • Backed up departments as needed, such as cashing out cashiers and balancing the safe. • Reviewed and ordered necessary fixtures and supplies for the store. • Collected and compiled data for weekly store sales reports. • Answered and directed incoming calls. • Used Microsoft Outlook to communicate with other stores and the corporate office via email.

• Promoted from Server to Shift Lead Server.• Created a fun and enjoyable atmosphere to dine. • Responsible for processing payments using a 10-key format on the touch screen Point of Sale terminals.• Responsible for collecting, writing down, repeating, and placing food and drink orders. • Made sure all daily side duties were completed during and at the end of shifts so service would run smoothly.• Responsible for training new hire servers.

• Promoted from Hostess to Server, then to Shift Lead Server. • Responsible for collecting, writing down, repeating, and placing food and drink orders. • Created a fun and enjoyable atmosphere to dine. • Made sure all daily side duties were completed during and at the end of shifts so service would run smoothly. • Responsible for training new hire servers. • Responsible for processing payments using a 10-key format on the touch screen Point of Sale terminals.