● Portrayed the company core values Safe, Caring, Dependable, and Efficient● Safety first. Always ensuring the highest levels of safety (6.5 weeks of safety training included CPR, First Aid, Fire Fighting, awareness of serious medical issues, and knowledge/evacuations of aircrafts quickly and safely)● FLEXIBLE. had to be available for global assignments 24/7● Ability.to adapt/respond to different types of customer-facing scenarios● Passion to serve with optimism and positivity● Direct engagement with customers through outstanding interpersonal skills, good judgment and ability to resolveissues with understanding, compassion, and grace● Influence customer loyalty through excellent service● Consistent track record of working independently as well as part of a team in a very diverse environment● Dependability and timeliness are critical in this role for operating a strict schedule and meeting customer expectations

● Addressed customer needs in a fast-paced and high traffic environment.● Managed key operations including purchasing, inventory control and vendor relations.● Handled all management of bar operations with a focus on revenue growth, service excellence and customer loyalty.● Managed a professional team of 25 employees.● Worked in collaboration with management staff to streamline and re-engineer workflows, resulting in lean and efficient staffing, increased productivity to maximize revenue, and retention of patron loyalty.● Coordinated menu and beverage planning, invitations/registrations, guest performers, event themes, technology set-up, decorations, set-ups and breakdowns.● Worked in collaboration with event stakeholders and outside vendors.● Served as primary liaison to valued guests and event stakeholders to plan and coordinate activities.● Functioned in a public relations capacity and as an ambassador, both on and off the job, to contribute to the brand and image of the restaurant.

● Served as a program assistant for an after school program with 35 underprivileged kids ranging in age from 5-16.● Assisted with lesson plans and implementing programs focusing on leadership development, socialization skills and behavior modification.● Assisted with multiple activities including arts and crafts, sports and field trips.● Obtained feedback from children and parents as a baseline for pursuing continuous improvement initiatives.● Worked in collaboration with team members to discuss relevant issues within the program in order to take a proactive versus reactive response to problems and opportunities.● Led community outreach initiatives to market the after school programs.

●Customized rock wall climbing programs that met with specific needs of clients.●Functioned in an instructor, sales and relationship management role.●Built close working partnerships with clients as a means of cross-selling up-selling existing customer base.●Accurately demonstrated and taught the proper use of rock wall equipment and techniques with a focus on safety.●Served as an instructor for birthday parties, youth group, boy/girl scouts and corporate team building events.●Ensured compliance with all safety procedures in accordance with Triangle Rock Club policies.●Processed proper paperwork and entered information into the client database.

● Organize and respond to event leads & inquiries in a timely manner (24-48hrs)● Coordinate and schedule partner calls.● Domestic travel to speaking engagements ● Train, learn, and speak on behalf of all organizational offerings, experiences, andprograms.● Maintain Events Calendar● Assist with social media accounts ● Organizing major fundraising events locally as a team

● Answered telephones, typed correspondence, and performed data entry via EMR computer database system.● Met with clients, scheduled appointments and assessed their individual needs.● Served in a consultative capacity using Obagi and Medi product knowledge to advise clients.● Established customer-focused partnerships by consistently meeting their expectations and leveraging their trust to up-sell and cross-sell weight loss products.● Provide the highest levels of quality and service excellence in order to build customer loyalty and contribute to a pipeline of referrals

● Assisted the Executive Director● Served in multiple administrative and business development roles focusing on development strategies,preparation and submission of grant proposals, drafting letters of inquiry, proposals for sponsorship andfundraising.● Used public relations and marketing skills to develop outreach strategies to local community resources.● Revised and updated legal documents.● Established close working partnerships with individual donors.● Effectively promoted the vision, brand and image of the organization.● Planned and executed yearly Galas as a team ● Organized and led Volunteer initiatives domestically and internationally● Started a club on Alfred State campus to help fundraising initiatives, volunteer opportunities (for experience and student credit), and to help spread awareness of mission. (Actively volunteered with this organization from 2013-2016)

Supervised and directed over 60 peers.Organized fundraisers and events to benefit local, national and international causes.Identified target audiences, methods of reaching target markets, and effective branding and messaging.Targeted key constituents, which included parents, alumni and companies.Represented the school and program to outside organizations.

Certified by the American Mountain Guide Association to teach people how to properly belay and climb.