Ashley Egan Email & Phone Number

Portland, Oregon Area

• Established the Patient Advocate role for Kaiser Permanente's Oregon region. • Develop a data tracking system and intake form for the role. • Established relationships across departments and regions. • Facilitator between the patient and health care team during family meetings• Develop individually focused scripting to aid in communication with challenging patients and families for nursing and physician interactions.• Serve as the outpatient liaison for patient advocacy. • Coordinated with operational leadership in development of new programs.• Chair for the East service area Patient Advisory Council.Program Management • Work with hospital and regional leaders, developed training, scripting, and contact lists. • Implement trainings on the utilization of EPIC among other tasks the programs required. • Coach and supervised staff assisting with the new programs. • Created and managed the below programs at Sunnyside Hospital. "Main Point of Contact", Virtual program focused on connecting patients and family members to inpatient care teams. "Patient and Family Connection", Virtual program focused on proactive communication of patient and family visitation rights. "ED Care Volunteer", Customer Service rounding with increased wait times and visitation restrictions. "East Service area Patient Advisory Council", Engaging member insight on healthcare system and consumer satisfaction.Training and Coaching Experience, • Partnering with leaders in the development of train curriculum and coaching techniques. • Serve as a coach in improving patient centered communication skills across departments within the hospitals and ambulatory clinics.• Lead Large group trainings such as Service Recovery, Active Listening and Unconscious Bias for hospital and ambulatory staff.

Portland, Oregon

• Trained medical assistant, hired to act as an advocate for members with mental health and cognitive impaired diagnosis. Acting as a liaison between clients and their clinical care teams. • Worked with clinical staff to develop personalized care plans for members who struggled to participate with their clinical care providers.. Managed medical supplies for clinic• Responsible for inventory, ordered, organizing, and tested medical supplies. • Developed and implemented supply tracking system for all incontinent supplies in residential facility. (Clinic resides in residential facility) During my time in this role I noticed a gap in the ability to track incontinent supplies, so I created this system. • Managed client and physician medical schedules and personalized communication to the clients for their appointments and to decrease the amount of “no shows.” Training • Onboarded new hire health care professionals • Coached healthcare professionals on Person and Family-Centered Care and personalized care plans which I helped to develop for our low compliance clients

Mamaroneck Ny

• Supervised six direct care staff in a residential facility • Developed and implemented treatment plans to meet the individual needs of behaviorally, emotionally, and cognitively challenged special needs adults, within a residential setting.• Executed assessments on adults with intellectual and developmental disabilities, while working closely with the residential psychologist. • Evaluated and monitored progress on personal Hygiene, social skills, and Behavioral goals of each of the 11 individuals within the Residential home. • Assembled progress notes and summaries for quarterly and annual reviews of each individual supported. Conducted training and orientation for all new Staff and returning staff.

Tarrytown Ny

Organized a Sunday program, called Sib- Connect, for children ages 6-11 whom have siblings with disabilities - Engineered a unique environment and curricula to stimulate open conversation and relationship building between the children involved in the program - Devised creative activities to evoke conversation and identification on emotions the children were experiencing in their home environments - Collaborated with the children, themselves, on strategies to cope in a healthy way with their emotions and daily stressors- Scheduled activities and outings to stimulate relationship building between the children participating in the Program

Tarrytown Ny

➢ Accountable for children with a diverse range of cognitive abilities. Designed and implemented curriculum to meet the individual needs of the unique special needs and behavioral problem population.➢ Assisting in intake procedures, review of intake files and training on implementing unique behavioral plans that I have created.➢ Establishing innovative techniques to help children with the Autism spectrum disorder socialization skills, as well as educationally and recreationally abilities.➢ Responsible for brain storming original methods to help children communicate by creating unique picture schedules and behavior plans through skilled behavioral analysis.

Tarrytown Ny

➢ Responsible for data collection process for varies product lines of multifunctional devices, which includes training updating and billing. ➢ Devised training tools and customer spreadsheets that have been adopted by various employees at Atlantic.➢ Responsible for reviewing the data of service and supple contracts for multifunction devices.➢ Successfully trained 3 of our new hires in all processes and procedures.

White Plains, New York, United States

Responsible for managing sales in 4 locations. Training and coaching staff on client services Financial responsibilities for 4 stores.Creation of sales training handbook.