Ashley Elliott Email and Phone Number

I work directly with partners to secure funding and develop successful fundraising programmes.

My role as Fundraising Team Manager was an ever changing one. It gave me great insight into how to manage at a more strategic level. Here I lined managed six community fundraisers and two corporate fundraising staff and collectively we contributed to a £2million target.

Acting as both the Office and Fundraising Manager, my role as Charity Manager for Bright Red has been inclusive of all aspects of the charity. As the only member of staff, I have worn many hats in this role, including administrative, organisational and fundraising duties, which has given me a diverse wealth of experience. My responsibilities include:• Managing grants including patient care, staff development and research, I established Patient Care Grants to assist patients and increase fundraising efforts from the ward. • Organising fantastic events to promote the charity, including the Light Red Walk, Ride 4 Red, Freeman Fun Run and the Mount Kilimanjaro challenge.• Redeveloping and managing the charity’s website, Bright Red now has a fully functional online presence that acts as a hub for all communication to and from the charity. • Creating Ambassador roles to formalise fundraising, leading to a high retention of fundraisers who continue to support and raise money for Bright Red.• Securing partnerships and strong relationships with Ryder, the NewcastleGateshead Initiative, Sainsbury’s and Northumbrian Water. • Responding to correspondence and replying to queries, my role places me in charge of all communications, regularly answering queries outside of working hours. • Utilising charity giving websites and other streams such as text donations, fundraising has become multi-faceted and efficient process, increasing income.• Creating a strong social media presence, I developed a group of committed contributors who consistently raise Bright Red’s profile on Facebook and Twitter. • Championed Blood Cancer Awareness Month after interacting with patients and connecting with blood cancer charities to build a nationwide event.• Registering and reclaiming for gift aid, I have optimised the amount of funds raised in every Bright Red event. • Creating links across the region, I backed the scheme to fund educational seminars with the CNS team.

Providing high-level administrative support to the Regional Director and seven offices across the North East region, I began working in The Insolvency Service as a Receptionist, before quickly progressing up the internal ladder, first as a Case Officer, then an Office Manager and finally a Regional Support Officer. The responsibilities of the roles included:• Organising regional meetings, creating agendas, taking minutes and distributing all decisions and action points in high quality documentation.• Becoming adept at using the Serena package, I managed and updated the intranet for the region.• Demonstrated an aptitude for financial control, including budget monitoring, reporting and payment of invoices.• Ran and conducted interviews for Investors in People internal diagnostics• Developed and delivered training programmes on Customer Service, Dealing with Difficult Customers and An Introduction to Management.• Reviewing statistics on performance, spending and absences, I created comprehensive reports that I distributed to offices throughout the region.• Cradle to grave recruitment for admin level roles. As an Office Manager my role included;• Responsible for Performance Management, I acted as line manager within the Leeds Office, leading a team of five Administrative Officers.• Assisting with HR, part of my role included sickness and performance monitoring.• Liaising with and answering queries from all staff grades.

Whilst studying Public Relations at Leeds Metropolitan University, I worked as a Customer Service Advisor at GE Capital. Here I developed my interpersonal skills and ability to satisfactorily handle complaints, before being promoted to a Senior Call Handler, my first foray into management, where I learnt how to lead a team and train members of staff.• Responding to enquiries and complaints, I learned how to communicate effectively with customers to answer all queries and resolve all complaints.• Combining my excellent customer service with a thorough knowledge of the products, I sold products at high volumes, always exceeding my targets. • Utilising a sympathetic but business-like approach, I managed escalated calls so that the complaint was handled satisfactorily for all parties.• Drawing from the experience I developed over a short period of time in the role, I effectively trained new members of staff into fully functional colleagues.