- LeadershipHighly skilled in client engagement, relationship management, finance, HR, document management and building websites; with over 12 years experience of running client & business operations at multiple property brands.⦁ Responsible for the onboarding and training of new employees to office systems. ⦁ Built brand image across 3 London sites to achieve business-customer connectivity.⦁ Provided leadership in the cover of senior positions in their absence from the business. ⦁ Collaborated with Directors to achieve strategic strength in sales administration.- Administration⦁ Coordinated all marketing, sales and lettings administration for two flagship offices. ⦁ Responsible for site HR including the preparation of new contracts, payroll, absence and permits.⦁ Primary point of contact for all administrative queries, concerns and requirements. ⦁ A key contributor to the management of IT systems, account administration and infrastructure. ⦁ Coordinated procurement, supplies and negotiating for cost-effective office stationary. ⦁ Supported financial processes reconciling bank statements, invoices and taking customer payments.⦁ Responsible for office petty cash and bookkeeping.- Customer Management⦁ Delivered excellence in customer experience shaping delivery to achieve expectations. ⦁ Nurtured close working relationships with key clients and stakeholders. ⦁ Met SLA in customer delivery with vendors, landlords and potential clients.⦁ Responsible for maintaining client records and paperwork on the Vebra system.- Additional Influences ⦁ Contributed to the design and development of branded marketing materials.⦁ Developed brochures to brand image and visual standards. ⦁ Supported the build and development of the brand website to enhance company image.

⦁ Responsible for all sales and lettings administration on e-systems and physical documentation. ⦁ Delivered to high-standards of customer service to nurture relationships and sales opportunities.⦁ Demonstrated strong organisational skills in coordinating documents with legal professionals. ⦁ Managed all correspondence to key timeframes; achieved key targets on performance. ⦁ Responsible for office diary management, bookings, meetings and after-sales processes. ⦁ Facilitated teams with business notifications, sales progress and reports. ⦁ Coordinated viewings, valuations and services with customers to achieve commercial targets.

- Office Management & Administration⦁ Delivered comprehensive administration to sales, business and management teams.⦁ Managed branch administration and correspondence to legislative requirements. ⦁ Produced valuation, offer, MOS, abortive, withdrawal and exchange letters. ⦁ Responsible for office invoicing, bank statement reconciliation and receipt management.⦁ Managed postal systems, stationary supplies, timesheets and supported canvassing.⦁ Responsible for office facilities and infrastructure management.- Customer Management⦁ Managed customer, vendor, supplier and solicitor records on database systems. ⦁ Managed customer service, queries and complaints to achieve positive outcomes.⦁ Support sales progression, customer notifications, telecoms and business development. - Business Influence⦁ Provided diary management for individuals and the office coordinating all meetings. ⦁ Implemented systems to increase efficiency and cost-effectiveness.⦁ Managed social media channels and web-platforms to brand standards. ⦁ Coordinated marketing and lettings releases within local and national press.

- Customer Management⦁ Responsible for the data input and management of customer records.⦁ Supported the delivery of the organisational vision, image and public profile. ⦁ Nurtured customer and stakeholder focused relationships to drive customer experience.- Administration & Business⦁ Collected and analysed customer data to deliver insight reports to LA Councillors. ⦁ Partnered with Personal Assistant’s to implement feedback, change and recommendations. ⦁ Produced regular reports and insight to drive service performance. ⦁ Supported administrative duties; provided meeting support for high-profile leaders. ⦁ Issued memos, customer feedback, reports and key documents across the organisation.

- Branch Administrator⦁ Applied business insight to shape policy, strategy and administrative processes. ⦁ Managed the delivery of customer experience to enhance connectivity to customer need.⦁ Supported all sales administration with all relevant parties; achieved timely completions. ⦁ Trained new employees on systems, processes and policies. ⦁ Led marketing activities to support the sales process. ⦁ Managed customer, vendor and property records on all platforms. - Sales Negotiator⦁ Drove sales progression; supported chasing chains and vendor relationships. ⦁ Nurtured relationships with solicitors, purchases and potential clients. ⦁ Communicated sales progress and updates to all stakeholders and interested parties. ⦁ Met with clients; led viewing appointments and provided property and sales advice. ⦁ Matched clients with available properties; gathered client requirements.⦁ Secured sales for key services including mortgages, surveys and legal. ⦁ Negotiated between clients and achieved sale agreement.