Lead the technical aspects of Enterprise construction applications such as Procore and it’s integrations with other applications.Provide system monitoring and end-user support to ensure Operations systems are functioning effectively. Prioritize and resolve system issues. Identify and prioritize future enhancements requests.Monitor, fix bugs and lead continuous improvement and feature request projects with application integrations.Assist with the creation of training and documentation materials. Partner with other Technology teams in the identification, development and delivery of solutions and products supporting Construction Operations and integration with other enterprise applications.Research systems advancements in construction, prepare proposals and drive subsequent development and implementations with the use of iPaaS, RaaS, and APIs.Help gather business requirements. Use an entrepreneurial approach to problem solving with a sense of urgency, while ensuring a disciplined / structured approach.

Work in a fast-paced environment that requires adherence to ensure adequate coverage for customer needs. Responds to client needs via chat, and email; building relationships with clients and their users both domestically and internationally in order to provide best service levels for the Procore platform. Answer all questions pertaining to but not limited to the Procore software; help with any issues to ensure best use for user engagement. Troubleshooting issues, incidents, and investigating flaws in the software. Keeping up to date on all Procore software updates, knowledge alerts, guru, Slack posts, etc.

Responsible for building and sustaining long term relationships with clients. Ensured effective and regular communication with clients and proper management of client accounts. Troubleshooting problems/issues and finding solutions on the fly; being creative to solve old and new issues, filing claims, tracking shipments, assisting clients with web-based applications for internal programs, providing quotes, scheduling appointments, invoicing, and indirect selling.