Ashley Esteban Email and Phone Number

Processes high volume of patient referrals, prioritizing based on urgency and clinical sub-specialization of providers. Coordinates patients consults; scheduling according to cardiology care pathways and continuity management for multidisciplinary care. Obtains pre-certification for inpatient and outpatient referrals and schedules needed diagnostic imaging and laboratory appointments. Serves as a liaison between the referring office and Rex NCH&V. Maintains strong relationships and resolved… Show more Processes high volume of patient referrals, prioritizing based on urgency and clinical sub-specialization of providers. Coordinates patients consults; scheduling according to cardiology care pathways and continuity management for multidisciplinary care. Obtains pre-certification for inpatient and outpatient referrals and schedules needed diagnostic imaging and laboratory appointments. Serves as a liaison between the referring office and Rex NCH&V. Maintains strong relationships and resolved problems as necessary for ultimate customer satisfaction. Show less

Aided in quick access to care for patients regarding resupply of oxygen, trach/suction, etc. Ensured oxygen, CPAP, trach/suction orders were renewed every year avoiding expiration. Used designated tools to track pending referrals to ensure management can identify in case of emergency call outs. Verified insurance for each request and checking for same/similar services/items to ensure proper eligibility. Maintained knowledge of authorization requirements for payers and requests authorization as… Show more Aided in quick access to care for patients regarding resupply of oxygen, trach/suction, etc. Ensured oxygen, CPAP, trach/suction orders were renewed every year avoiding expiration. Used designated tools to track pending referrals to ensure management can identify in case of emergency call outs. Verified insurance for each request and checking for same/similar services/items to ensure proper eligibility. Maintained knowledge of authorization requirements for payers and requests authorization as needed. Coordinated with clinical and warehouse staff on delivery times and method. Confirmed billing balance for patients and processed payments as needed. Show less

Answered questions/concerns from staff and provide guidance and feedback. Anticipated escalation and take over calls when needed. Supervised staff to ensure all adhere to policies for attendance, established procedures, etc. Created, updated, and maintained reports as requested by project management. Assisted project management to verify staff completion of annual and project security trainings. Attended daily meetings with shift supervisors to discuss project updates, reminders, and providing… Show more Answered questions/concerns from staff and provide guidance and feedback. Anticipated escalation and take over calls when needed. Supervised staff to ensure all adhere to policies for attendance, established procedures, etc. Created, updated, and maintained reports as requested by project management. Assisted project management to verify staff completion of annual and project security trainings. Attended daily meetings with shift supervisors to discuss project updates, reminders, and providing support to the day-to-day data collection activities. Show less

Delivered scripted questionnaire verbatim to survey participants by telephone. Conducted research in compliance with and adherence to project protocols and deadlines as specified in training and documented in project manual. Entered responses accurately into computer system while speaking with selected survey participants. Attempted to convert participants who did not want to complete surveys, as well as those who opted out previously. Attended all training sessions as well as mandatory… Show more Delivered scripted questionnaire verbatim to survey participants by telephone. Conducted research in compliance with and adherence to project protocols and deadlines as specified in training and documented in project manual. Entered responses accurately into computer system while speaking with selected survey participants. Attempted to convert participants who did not want to complete surveys, as well as those who opted out previously. Attended all training sessions as well as mandatory meetings regarding study. Maintained quality standards for data collection. Provided strong written and verbal communication skills when speaking with respondents. Show less