Ashley Eubanks Email & Phone Number

Springfield, Mo, Us

Raymore, Missouri, United States

Greet and assist clients upon entry to clinic. Responsible for managing multiline phone system, Avimark scheduling system, third party website medication approvals, and day to day lobby operations for 4 doctor practice. Assisted hospital manager with inventory management, client complaints, and training new receptionists. Completed payment collection for services rendered via cash, check, card, care credit, and scratch pay. Assisted clients with basic cost estimates for services, triaged calls and appointments for scheduling based on patient signs and symptoms noted. Actively promoted preventions, proper nutrition, and wellness care. Assisted doctors and technicians with room check ins, animal restraint, administration of injectable and oral medications under veterinarian supervision. Basic cleaning duties and responsibilities daily to maintain clean, presentable clinic for clients and patients.

Tulsa, Oklahoma, United States

Responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for clients. Supervising, guiding, and directing office staff and those who provide direct client services. Utilization management, hiring, disciplining employees as appropriate, overseeing scheduling, identifying problems, and implementing proactive solutions to drive optimum outcomes and quality services for clients served. Resolve client-related issues including contacting both internal and external customers to address matters affecting utilization. Ensure proper documentation and record-keeping for agency payers. Oversee creation of caregiver and field-staff schedules to impact quality related to client care. Maintain strong, positive relationships with referral partners, payer sources, and clients. Direct and participate in on-call responsibilities as needed. Manage client service schedules to ensure adequate staffing. Process completed visits for payment. Identify branch staffing needs, recruit, screen and select direct-care staff. Evaluate, supervise, train, and provide feedback to staff to ensure quality care. Evaluate job performance of staff and conduct performance reviews. Initiate, implement and recommend corrective actions and/or disciplinary actions including terminations. Ensure services are in compliance with agency state, and federal philosophy, policies/procedures, licensing laws. and regulations. Monitor and report on changes in clients’ Plans of Care, services, or conditions as required. Support and implement initiatives related to branch growth. Analyze funding source documents and Care Plans to ensure caregiver compliance. Create action plans to increase served hours and optimal utilization. Assess each client’s needs to determine if additional services should be requested. Identify care-plan modification needs and make recommendations to case management. Maintain data integrity in client-scheduling software system.

Tulsa, Oklahoma, United States

Greeting consumers, clients, and partners as they enter our location. Answering multi-line telephone system in a professional courteous manner, directing calls to appropriate recipients, and answering questions regarding client services. Understanding and ensuring adherence to the agreed plan of care for each client in my caseload. Partnering and communicating with all members of the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies. Monitoring and escalating changes in my clients plan of care, services or condition. Ensuring proper documentation and record-keeping for agency payers. Determining schedules and adequate staffing and processing completed visits for payment. Provide HR support in the areas of employee recruitment, hiring, retention, and evaluation.

Wagoner, Oklahoma, United States

Administer medications, CPR, and first aid care to residents. Schedule doctors' appointments and set up transportation for residents, speak with guardians, family, and case workers regarding residents and their care. Provide a positive and uplifting environment for residents to call home. Scheduling of all HTS staffing, arranging coverage for all call ins and PTO requests. Monthly meetings with state representatives and Case Management teams, Individual Service planning meetings for all my clients. Teaching clients basic activities of daily living such as cooking, household cleaning, personal hygiene, laundry, reading and writing. Assisting with personal spending and money handling for those unable to safely manage money. Transportation to all doctor’s appointments, vocational placements, and social events. Activity and meal planning for all clients in home, grocery shopping and monthly budgeting for the home I managed. Encouraging mental, physical, and emotional growth for each of my clients with compassion and understanding, opening new doors and creating new experiences that many of the clients had never before been exposed to; such as camping, horse back riding, concerts, hiking, pumpkin decorating, manicures or pedicures, swimming, and visiting local livestock farms and events.

Springfield, Missouri, United States

Answer multi-line phones exhibiting excellence in customer service skills. Assist clients in scheduling appointments, obtaining releases for various purposes. Answering client inquiries regarding prescriptions and policies within the Burrell community. Assisting clients with directions and programs available within Burrell to encourage self-growth.

Springfield, Missouri, United States

Administer medications, CPR, and first aid care to residents. Schedule doctors' appointments and set up transportation for residents, speak with guardians, family, and case workers regarding residents and their care. Provide a positive and uplifting environment for residents to call home.

Springfield, Missouri, United States

As receptionist, I excelled in my position. I moved into the accounting clerk position. I managed all basic office duties, including multi line phone systems, money handling, Microsoft Office programs, faxes, emails, and intercom responsibilities. While Accounting Clerk, I processed payroll and all accounts payables, assisted with Medicaid billing and applications for clients to retain SSI and Medicaid/Medicare benefits. Due to lack of qualified applicants, I accepted the receptionist position to make positive efficiency possible in the front office.

Springfield, Missouri, United States

Administer medications, CPR, and first aid care to residents. Schedule doctors' appointments and set up transportation for residents, speak with guardians, family, and case workers regarding residents and their care. Provide a positive and uplifting environment for residents to call home.