Ashley Eusebio Email & Phone Number

Menlo Park, Ca, Us

San Francisco, California, Us

• Managed Twilio’s 2nd Largest ISV Portfolio by revenue while supportingcustomers leveraging a wide range of Twilio’s services & technologies• Grew consumption of largest account, a Fortune Top 10 FAANG brand, by1XXX%• Grew customer usage by an average 2XX% (excluding largest account notedabove)• Worked closely with Twilio’s Product Management Team to supportautomating the submission of required compliance and regulatory informationto support ISV customer’s at scale• Supported & Co-Led the implementation of Gainsight’s Customer Successtooling on behalf of the ISV CSM team

Austin, Texas, Us

• Transitioned from PGI to TPx (Sister Companies)• Lead an International Team of 50+ Project Managers supporting complexprojects ranging from Unified Communications, Managed IT, and ManagedSecurity Services• Worked closely with PMO Leadership Team to streamline onboarding processand cross-functional hand-offs, optimize project plans, and monitor projectprogress to decrease book to bill time, improve forecast accuracy andultimately CSAT• Responsible for activating $600K+ in recurring monthly revenue

Alpharetta, Ga, Us

• Promoted to manage the SMB Segment, leading a team of 7 with both queuedand direct customer assignment supporting over 14,000 accounts with anemphasis on Virtual Events• Designed the Customer Success Management model for PGi includingcustomer account tiers, customer engagement models, and communicationtemplates• Continued refinement of segmentation, assignment and processes to moreproactively engage the customer base• Successfully designed and deployed SalesLoft to streamline communication,automate nurture cadences, and enable cross-functional engagement on upselland cross-sell opportunities

Alpharetta, Ga, Us

• Recruited to PGi by former Mitel Vice President to help establish the CustomerSuccess Management Team for PGi’s new cloud hosted UnifiedCommunications as a Service (UCaaS).• Designed the Customer Success Management model for PGi includingcustomer account tiers, customer engagement models, design of customer dripcampaigns and communication templates• Designed and implemented a model to identify potential high value accounts atrisk based on product utilization, feature request completion, and supportrequests• Worked cross functionally to reduce customer churn and improve customerretention rates

Kanata, Ontario, Ca

• Promoted to manage a Global Team of 30 Cloud Project Managers,Implementation Specialists and Engineers serving both small, mid andenterprise clients• Lead a reorganization of underperforming team in Manila, PH whichstandardized workflow to improve customer experience, allowed for theintroduction of follow-the-sun model and improved workload distributionbetween stateside and international resources• Worked alongside Executive Leadership Team to design, deploy and fine tune astreamlined and accurate revenue model which consistently generated $1.45+million dollars in quarterly revenue

Kanata, Ontario, Ca

• Recruited to Mitel by former RingCentral Director• Developed four best practices adopted by Mitel’s Project Management Office• Earned client recognition from two of Mitel’s largest enterprise clients, whichincluded an employment and travel agency with large Contact Centers presence• Successfully managed 50+ concurrent projects which includedcross-department coordination and support to ensure client satisfaction.• Delivered monthly recurring revenue totaling $240k on 36 month agreements• Aided in successful deployment of OpenAir software. Ensured the tool wascustomized to our use case, allowed Project Managers to tailor templates tooptimize workflow and enabled project delegation, tracking and utilization

Belmont, Ca, Us

• Managed a top load of 70 concurrent projects from contract signature throughtransition• Worked with cross-functional teams to develop pricing, marketing material, goto market strategies and sales documentation for the Technical AccountManager (TAM) offering• Developed best practices to ensure the TAM Organization had repeatable,scalable and sustainable processes while delivering a high level of customerservice to include proactive notifications of service interruptions and applicablenew release information• Worked to bridge the gap between customer onboarding and day-to-daysupport in order to ensure a consistent client experience and satisfaction