•Order picking•Use of a pallet truck•Admin duties such as processing and counting orders•Packing goods•Using computer software to print labels and delivery notes•Communicating with couriers who are picking up goods•Use of a hand held scanner on a daily basis•Organising and recording new stock and arranging them to be put away•Working as part of a team to meet daily deadlines

Key responsibilitiesOrder pickingOperation of mechanical handling equipment Packing goodsLoading of lorriesDirecting lorries into designated loading docksUse of computer systems to organise stock Use of a hand held scanner

Making outbound telephone calls to clients who are making an insurance claim for lost/stolen jewellery Use of a specialised system to access accounts and insurance detailsGeneral administration and filing of claims documentsDealing with confidential information and abiding to the Data Protection ActOvercoming challenging queries and complaints with empathy and understanding

Delivering excellent customer serviceExpanding the business through promoting and selling British Gas ProductsWorking within a team Working to targets on personal statistics. Answering and resolving customer queriesDealing with challenging complaintsTaking ownership of every situation

•Serving customers face-to-face and use of wireless headset•Working and leading a team•Food preparation•Cleaning duties •Providing training to new staff

Serving customers face-to-face and use of wireless headsetWorking and leading a teamFood preparationCleaning duties Providing training to new staff