Ashley Fermo Email & Phone Number

Rockwell, Nc, Us

United States

Ability to effectively work and communicate with all levels of personnel within the organization. Contributed to training or orienting new associates on company policies and procedures. Worked to create a training database and repository to better streamline the training process and ensure we continue to provide consistent information both to internal associates and external consumers. Investigate reported issues and brief Sales Representative, Brokers, Customers as well as Consumers with carefully scripted service protocols. Provide consumers with a consistent customer experience to make sure everyone is treated both equally and as efficiently as possible. Ability to evoke change within our team to ensure we are staying innovative and consistent as the overall business evolves. Embrace and share our creative differences to use them to help strengthen and improve our team daily.

Cheektowaga, New York, United States

Deliver exceptional customer service to help build customer relationships and establish clientele. Focus on anticipating and determining customer needs, in a professional manner, while educating clientele on current services, products and future promotions. Manage the completion of floor sets and ensure the completion of any additional visual updates.

Williamsville, New York, United States

Responsible for the opening and closing of the store, which included staff scheduling, counting cash drawers and making bank deposits. Managed the completion of floor sets and markdowns. Organized stockroom and processed shipments. Educated customers on current, seasonal and new products and services. Assisted in creating and designing customer spaces. Continuously focused on delivering exceptional customer service to help build customer relationships and establish clientele.

Wilmington, North Carolina, United States

Responsible for cash wrap and cash deposits; oversight, training and continuous education of junior cashiers. Assisted in floor sets, stocking, and seasonal events. Educated customers on products and service offerings. Helped customers with product application and testing based off their skin concerns and wants/needs. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Cheektowaga, New York, United States

Sales lead during peak hours. Responsible for the opening and closing of the store, which included staff scheduling, counting cash drawers and making bank deposits. Managed the completion of floor sets as well as ensured the completion of any additional visual updates. Educated customers on current, seasonal and new products and services. Built customer confidence by actively listening to their concerns and giving appropriate feedback in a timely and professional manner. Built and maintained effective relationships with peers, upper management, and customers. Provided training and continuous education to new employees.

West Seneca, New York, United States

Responsible for the opening and closing of the store, which included staff scheduling, counting cash drawers and making bank deposits. Educated customers on product and service offerings. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Provided training to new employees.

Bachelor'S Degree, Psychology

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities