Serve as first point of contact and ongoing support for customers seeking technical assistance.Perform remote troubleshooting through various tools and techniques such as: WireShark captures, Putty queries, Session Border Controller(SBC) SIP log files, Firewall logs files, SQL queries, and Billing log files from PortaBilling.Configure redundancy options for customers and offer different methods to complete.Responsible for contacting inside and outside vendors/customers in order to monitor and complete porting and ordering request. Use various communication methods such as ZenDesk, CRM, and ZOOM.Update and change E911/MSAG for Emergency Services.Maintain and update all direct inward dialing (DID) number inventory for customers.Maintain and update fax server for customers and employees.Maintain and offer support for Yealink and Panasonic phones, both internal and external.Supervisor/train Tier 1 techincal support TechsTrain techincal support team on the process of porting/ordering/provisioning VOIP lines.

Serve as first point of contact and ongoing support for customers seeking technical assistance. Perform remote troubleshooting through various tools and techniques such as: WireShark captures, Putty queries, Session Border Controller(SBC) SIP log files, Firewall logs files, SQL queries, and Billing log files from PortaBilling.Configure redundancy options for customers and offer different methods to complete. Responsible for contacting inside and outside vendors/customers in order to monitor and complete porting and ordering request. Use various communication methods such as ZenDesk, CRM, and ZOOM.Update and change E911/MSAG for Emergency Services.Maintain and update all direct inward dialing (DID) number inventory for customers. Maintain and update fax server for customers and employees.Maintain and offer support for Yealink phones, both internal and external.

Primary responsibilities: Assist in providing first line support for students, staff, and administration personnel, under supervision on all information technology network construct and on various network topologies. Focuses primarily on troubleshooting hardware, software, various incidents and assists the customer in resolving all issues. Coordination with different levels of echelons, full time and part time staff, to install, move, add, change, and track warranty repair with vendors. Help maintain a fully functional operational classroom and laboratory environment for students (PCs, Apple Computers, network, multi-media) including managing student lab assistants when necessary. Assist other Information Technology Services (ITS) staff with maintaining network security operations. Assists with modifying and developing technical and user support procedure manuals, reference guides, network and hardware related documents. Continuously support all application software and hardware for staff, faculty, and students Assist in the administration of all related hardware operations, including copiers, phone, projectors, hubs, switches, routers, servers, workstations, media, and all peripheral attachments and modules.

Primary responsibilities: Responsible for routine maintenance to protect cars from bigger repairs down the road. Change oil and oil filters, rotate tires, repair tires, perform 100-point inspection and tune up engines.Comb vehicles for mechanical problems and test systems for malfunctions. Compile reports of problem spots for cars’ owners and estimate parts and costs needed for repair. Once we have the client’s approval, make repairs on components ranging from fuel injectors to mufflers.Accomplishments:  As a Certified Virginia Safety Inspector, I inspected over 100 vehicles per month Use computers and estimating software to put together repair bids, electronic databases to report and track mechanical problems and accounting software to prepare invoices Inspect and test vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters Maintain FBI fleet vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; troubleshooting mechanical and electrical systems malfunctions; replacing parts and components; performing general maintenance Verify vehicle serviceability by conducting test drives; adjusting controls and systems Kept shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs Kept supplies ready by inventorying stock; placing orders; verifying receipt Update job knowledge by participating in educational opportunities; reading technical publications