Promoted to Regional Operations Director within 18 months. Spearhead hiring and training of new General Managers by coaching and developing their knowledge base in order to carry out company expectations. Oversee 6 Hilton and Marriott branded properties, with 150 employees, in corporate portfolio with annual revenue of over $15MM. Consistently monitor property P&L and STAR reports; follow up with 6 teams on weekly sales calls. Initiate supply forecasting based on invoice analyses to ensure accuracy and eliminate overspending. Implement new payroll and HR processes for 11 properties utilizing online technology. Provide guidance and support to GMs with weekly visit.

Performed daily operations for property generating $4M+ in annual revenue. Responsible for payroll, invoicing, taxes, accounts receivables and payables. Motivated and trained a team of 37 associates. Served as HR liaison, improved employee retention by 24% through training and motivation. Exceeded revenue goals in 4 of 5 quarters. Increased overall year-over-year profit by $300K. Increased net operating income by 17%; lead 11 portfolio properties in production. Optimized property on TripAdvisor changing ranking from 14 to 8 within 6 months without capital spending. Ensured hotel exceeded Marriott property standards conducting daily property walk through and room inspections.

Successfully leading a team of 30+ associates. Oversaw hotel renovations while ensuring guest satisfaction was met over 2-year time period. Turned around property within 6 months, from financially challenged, continual failed QA inspections and poor morale to thriving financially and repeated passing inspections. Held command of property in GM’s absence; coordinated insurance and property restoration after hotel flooded. • Served on Team Member Recognition Committee and nominated staff member for Spirit of Pride Award, winning recognition for employee among global corporate nominees.

Promoted from front desk clerk to GSM within 6 months. Lead team of 15 front office operations; ranked nationally as a Hilton Top 10 Front Desk Team for 5 consecutive years. Achieved “Outstanding” score in Hilton QA inspections acquiring 11 annual evaluations. Ranked in Top 10% for guest satisfaction among 450 global Homewood properties # years.• Featured in Best of Homewood newsletter for acquiring new business over $500K annually.