o Performed full cycle recruiting for Personal Lines Claims roleso Built strong rapport with hiring managers and HR business partners to meet business needso Managed candidate flow in applicant tracking system Workdayo Cultivated an informative and responsive candidate experienceo Leveraged artificial intelligence to enhance recruiting strategieso Participated in various diversity initiatives and programmingo Delivered a diverse pool of talent to hiring leaders

• Collaborated with recruiters, hiring managers, internal and external candidates to schedule interviews • Created a responsive, friendly, informative candidate experience throughout the hiring process• Registered for campus recruiting events, prepared career fair materials and shipped materials to events• Ensured accurate record keeping for company background checks and drug tests• Facilitated onboarding process in Workday• Mentored and trained other coordinators on recruiting procedures, processes, and services

• Proactively anticipated the needs and requests of three Associate Vice Presidents in Corporate Development• Acted autonomously on behalf of Associate Vice Presidents, serving as liaison for staff, business partners and prospects• Confidentially administered non-disclosure agreements for business partners of Nationwide• Created a diversity and inclusion program, Allyship in Action, encouraging candid discussion on racism, bias, equality, acceptance and how to support colleagues in the work in environment• Performed as project manager for department key initiatives • Implemented onboarding and offboarding process and documentation for team

• Scheduled meetings/managed calendar for Associate Vice President of Special Investigations Unit• Arranged travel for the Associate Vice President of the Special Investigations Unit• Notarized vehicle registration documents, settlement payment contracts and other documents • Reviewed expense reports, ensuring expenses were within Nationwide policy• Onboarded & Offboarded employees • Handled customer concerns, complaints and difficult conversations • Proofread and uploaded online articles for quarterly newsletter/blog• Proofread and drafted documents/memos on behalf of Associate Vice President• Coordinated the Special Investigations Unit team meetings including: group rate hotels, flights, transportation from airport, social team outings • Assisted with the execution of Fraud Awareness Week: reserved rooms, wrote speaker biographies, assisted with audio/visual equipment, advertised events, facilitated slogan contest, coordinated volunteer shifts• Special projects as assigned utilizing Microsoft Excel, Word, PowerPoint

• Proactively anticipated the requests of the Director of Development of OSU Libraries• Negotiated and/or resolved issues on behalf of the Director of Development• Offered well-thought-out solutions to Library donors• Assembled various pricing quotes and itineraries for travel and lodging arrangements • Arranged donor lunch and dinner reservations over the phone• Drafted concise memos on behalf of the Director of Development• Gathered appropriate information to compose meeting agendas• Listened attentively to record meeting minutes• Managed schedule conflicts, delegated meeting places and times on Microsoft Outlook calendar• Collaborated with Communications, constructed invitation list, compiled catering proposals, reserved entertainment, processed payment for fundraising events • Cultivated relationships with donors before, during and after events • Tracked and reported fundraising event profits through Microsoft Excel• Organized recurring meetings to train two Office Associates in administrative and event support • Drafted rental agreements for clients, quoted venue pricing, collected payment, and configured room layouts as the Special Events Assistant for University Libraries’ Event Coordinator• Coordinated award ceremonies, lectures, receptions, training sessions and appreciation parties• Managed event budgets between $500- $10,000• Provided prompt customer service over the phone, through email, and in-person• Corresponded with clients before the event to verify all needs and requests were met• Assisted with audio/visual set up• Delegated tasks to Libraries’ facilities team, student employees and University Libraries’ security

• Documented accurate information on alumni, donors, and friends of The Ohio State University• Corresponded with donors, development officers, OSU faculty and staff, and external customers• Provided customer service over the phone• Conducted cash deposits• Administered financial documents• Abide by IRS rules and regulations• Balanced financial spreadsheets and generated financial charts

• Developed a rapport with customer base • Maintained ethical behavior while processing transactions• Reconciled consumer and business issues with professionalism• Demonstrated sound judgment in decision making• Initiated conversations to uncover customer needs• Conversant with products and services offered• Met and/or exceeded sales referrals set by manager