Maintained all BDC Agent duties. Implemented improvements to original script, leading to team achieving/maintaining 50% of all dealership sales. Daily collaboration with fellow sales team, monitoring scheduled appointments and aiding in new hire registration. Oversaw company’s social media and advertisements, completing routine reconfigurations. Active review on current market values. Collaborated with multiple vendors as needed to improve company awareness to the community.

Respond to customer inquiries through a variety of communication methods, scheduling sales appointments, and programming information dispatch at predetermined timelines individualized to clientele. Tracked and purified all client contacts, comments, and personal information in appropriate database(s).

Completed front-line duties, guaranteed customers received individualized, efficient and courteous service via phone, email and/or in-person. Resolved customer complaints, utilizing STAR method and reporting to manager. Triaged incoming documents in diverse stages of service, outreaching clients to resolve gaps in missing and/or expired documents. Maintained contact with dealership manager, reporting any accidents, injury, loss or damage in a timely, organized manner. Completed AMS and Auction… Show more Completed front-line duties, guaranteed customers received individualized, efficient and courteous service via phone, email and/or in-person. Resolved customer complaints, utilizing STAR method and reporting to manager. Triaged incoming documents in diverse stages of service, outreaching clients to resolve gaps in missing and/or expired documents. Maintained contact with dealership manager, reporting any accidents, injury, loss or damage in a timely, organized manner. Completed AMS and Auction Access entries and updates accurately. Show less

Performed vehicle reorganizing, meeting dealership display standards and implementing alternative arrangements, resulting in easier access to prospective customers. Transported vehicles to appropriate servicing locations. Completed requested tasks by the general manager to optimize customer service experience.