Ashley Fox Email & Phone Number

Huxley, IA, US

Waukee, Iowa, United States

Maintained all BDC Agent duties. Implemented improvements to original script, leading to team achieving/maintaining 50% of all dealership sales. Daily collaboration with fellow sales team, monitoring scheduled appointments and aiding in new hire registration. Oversaw company’s social media and advertisements, completing routine reconfigurations. Active.

Waukee, Iowa, United States

Respond to customer inquiries through a variety of communication methods, scheduling sales appointments, and programming information dispatch at predetermined timelines individualized to clientele. Tracked and purified all client contacts, comments, and personal information in appropriate database(s).

Grimes, Iowa, United States

Completed front-line duties, guaranteed customers received individualized, efficient and courteous service via phone, email and/or in-person. Resolved customer complaints, utilizing STAR method and reporting to manager. Triaged incoming documents in diverse stages of service, outreaching clients to resolve gaps in missing and/or expired documents..

Urbandale, Iowa, United States

Performed vehicle reorganizing, meeting dealership display standards and implementing alternative arrangements, resulting in easier access to prospective customers. Transported vehicles to appropriate servicing locations. Completed requested tasks by the general manager to optimize customer service experience.