TJ Ribs – Baton Rouge, LAGeneral Manager, 8/09 – current. - Began as a server and due to high level of performance and growth was promoted over the next six years to General Manager. Through this process I was able to honed in skillset of managing employees from recruitment to termination, labor management, catering, product ordering and management. - Demonstrated strong technical, operational and human resource abilities as well as restaurant accounting. Promoted to General Manager of the Acadian location. The Acadian location is our largest restaurant of fourteen nationwide. - Responsible for all areas of the restaurant operations, including: creating and maintaining a positive culture; leading and coaching managers and staff on our practices, methods and procedures. - Managing to budget in all categories using the P&L. Teaching and coaching managers how to read and interpret the P&L.- Develop local grassroots marketing strategies through planning and executing special events in and outside of the restaurant to increase profit. Created Brand Ambassadors to expedite marketing of current events and promotions as well as grow our community involvement.- Utilizing our staff in the recruitment process by creating an incentive program for referrals as well as a trainer’s incentive to promote longevity of new hires and continual training. Effectively select employees as well as teaching my managers how to interview and check references. - Support and work with corporate Human Resources in managing employees which included training, disciplinary action, promotions, scheduling, approving payroll, and properly documenting everything; and - Support corporate accounting to insure invoices were properly coded and entered into the system.

- Reconciled vendor statements as well as processed and coded accounts receivable and accounts payable using QuickBooks software. - Controlled invoice processing, purchase orders, expense reports, credit memos and payment transactions. - Composed and drafted all outgoing correspondence and reports for owner in addition to managing office supplies.- Prepared meeting minutes and edited project punch list, transmittals and memorandums for organizational support. - Answered and managed incoming and outgoing calls while recording accurate messages.

- Processed loan payments.- Provided customer assistance with balance detail and other inquiries.- Oversaw processing of night deposit bags.- Referred customers to appropriate financial services and products as required.- Handled all customer complaints and issues with high professional courtesy.- Cashed checks and processed deposits upon balance and signature verification.