Oversee all operations, including payroll, staff scheduling, hiring, onboarding, benefits, finance, and client services. Transform strategies, programs, and processes to maximize efficiency, revenue, and engagement. Supervise, train, and mentor ~20 staff members. Create and implement new staffing agreements and addendums. Review and manage all employee benefits, including workers compensation, professional liability, general liability, and disability benefits. Source and close… Show more Oversee all operations, including payroll, staff scheduling, hiring, onboarding, benefits, finance, and client services. Transform strategies, programs, and processes to maximize efficiency, revenue, and engagement. Supervise, train, and mentor ~20 staff members. Create and implement new staffing agreements and addendums. Review and manage all employee benefits, including workers compensation, professional liability, general liability, and disability benefits. Source and close new client accounts.Research and respond to bids/RFPs. Coordinate compliance and reporting to governments and stakeholders. Design and manage talent acquisition and recruitment programs; write job descriptions and post advertisements on job boards. Cultivate positive, inclusive, and accountable workplace cultures. Collaborate directly with C-suite. Create and submit invoices for staffing services.• Designed and executed employee onboarding strategy and program – hired and onboarded total of 40 employees.• Created customer agreements; negotiated with and signed on 15 new clients, bringing in $300K in new revenue.• Obtained state certification as minority-owned and woman-owned business, securing $100K in additional funding.• Applied for and secured 3 grants with $45K combined funding.• Set up ADP and serve as ADP rep for all onboarding, changes, and payroll; processed payroll for 25+ field employees. Show less

Drove sales of health, life, and travel insurance to corporations and foreign students, includingglobal enterprise clients as Aetna and Royal Caribbean. Held responsibility for managing benefitspolicies for top international clients. Supervised, coached, and trained team of 40. Advised accountholders on insurance offerings. Assisted foreign students obtain work visas. Coordinated andverified policy enrollment. Applied expertise in pre-authorizations, exclusions, policy… Show more Drove sales of health, life, and travel insurance to corporations and foreign students, includingglobal enterprise clients as Aetna and Royal Caribbean. Held responsibility for managing benefitspolicies for top international clients. Supervised, coached, and trained team of 40. Advised accountholders on insurance offerings. Assisted foreign students obtain work visas. Coordinated andverified policy enrollment. Applied expertise in pre-authorizations, exclusions, policy exceptions,and riders. Processed payments and benefits adjustments with insurance providers.• Grew book of business from 15 to 65 clients in ~3 years (compared to company average of20). Consistently exceeded performance goals.• Partnered with underwriters to redesign policy offerings to provide customized, in-depthcoverage to individual and corporate clients. Enabled company to secure $800K contractwith Royal Caribbean for employee benefits. Show less

• Ability to clarify the probable concerns regarding the consumer’s specific financial situation.• Liaison between the consumer and governmental agencies• Mathematical skills to maintain accurate consumer balance• Prepare narrative, excel spreadsheet and statistical reports indicating the consumers’ benefits status • Able to work extensively with the Mental Health and Developmental Disability communities • Maintain and incite confidentially in respect to HIPPA Laws

• Wrote and submitted reports on diverse topics. Addressed concerns and issues of constituents.• Helped plan, organize, and host community projects and community events.