Ashley Gain Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

San Diego, California, United States

• Assist with the implementation of policies, standards, and processes regarding City use of Community Development Block Grant (CDBG) funds awarded by the federal Department of Housing and Urban Development (HUD).• Coordinate the development optimization and use of an ED Grants software, a cloud-basedcustomer management solution for administering the City’s HUD grant programs• Provide specialized project management for CDBG-funded public services, economic development,community development, construction, rehabilitation, and/or sustainability projects. • Conduct negotiations with nonprofit agencies to develop and/or revise contracts, scopes of work and budgets to ensure proper usage of CDBG funds and compliance with CDBG, federal, and/or City requirements.• Review and analyze fiscal and/or programmatic reports• Provide on-going technical assistance to projects• Develop, update, and maintain system and user documentation and manuals including test scripts and technical guides as a reference for CDD staff, developers, administrators and external users.• Assist in preparing content for the Community Development Division webpage(s), social media campaigns, flyers, newsletters, signage, etc• In coordination with internal and external staff and/or consultants, assist with the preparation and reporting of project accomplishments in the development of the City’s Five-Year Consolidated Plan (Consolidated Plan), Annual Action Plan, Consolidated Annual Performance and Evaluation Report (CAPER), required Substantial Amendments and Economic Development Department periodic reports.• Work collaboratively with other CDD staff members to develop, implement and complete theannual Notice of Funding Availability process for CDBG awards.• Serve as a representative of the City to HUD, nonprofit partners, other City departments andthe public.

• Designs and implements community engagement strategies around specific show properties, digital initiatives, and direct service projects• Serves as primary project manager for station's strategic planning with partner firm, Innosight. Liaised with C-Level staff, board members, subject matter experts and full staff to develop and communicate strategic plan. • Serves as primary project manager for education and engagement activities • Manages team of 4-6 part time staff• Maintain and create new, productive partnerships with external organizations. Developed regular check in schedule with community organizations, annual partnership survey and programs to acknowledge partner organizations.• Held weekly webinars to train parents, teachers and community members on how to use At-Home Learning services during the onset of Covid-19• Works collaboratively with key stakeholders at LAUSD, California’s DOE, PBS stations across the country, and production teams to manage “At-Home Learning”, a COVID-19 response to bridge learning for students experiencing the digital divide• Build and maintain workforce development experiences for Transition Age Foster Youth• Manages Community Advisory Board and Community Councils to ensure content reflects the diverse audiences of Southern California• Manages 70+ education technology contracts to sell Discovery Education to local schools and districts

• Partnered with Discovery Education to train schools on software, identify upsell opportunities, and manage pricing for schools• Created project tracking system to document progress against key KPI’s for merger with local station KCET• Regularly reported on project deliverables in project tracking system and quarterly grant reporting• Worked with public media stations and superintendents across California to encourage implementation of At-Home Learning

• Cultivated and maintained collaborative partnerships with stakeholders and community partners with a focus on foster youth and community engagement• Worked with digital teams to create digital strategy around "To Foster Change", including online and in person activations to drive digital engagement• Managed "Youth Voices" program by liaising between production teams, digital teams and former foster youth• Maintained program database of youth, community stakeholders, funders and elected officials the organization had interfaced with• Created and maintained project tracking systems to monitor and document progress against objectives, timelines and budgets• Maintained communication between the program director, internal staff, stakeholders and community partners involved with the implementation of Foster Youth Initiative project• Identified new collaborative partnerships and outreach opportunities in support of program goals

Irvine, California, United States

• Responded to Houzz customers and vendors in order to resolve issues regarding orders placed on Houzz• Worked with both vendors and Houzz Account Managers to improve vendor performance and ensure an exceptional buying experience• Contacted and engaged vendors on how to properly use the platform to solve problems and avoid potential issues• Worked with logistics teams to quickly resolve guest complaints• Updated CRM with relevant customer information• Utilized Asana to track ticket status

Orange County, California Area

• Manage guest interactions with over 200+ guests per day• Resolve all guest conflicts• Make final decisions on appropriate compensations for guests• Document all conflicts and actions taken in recovery database

• Oversaw crew of 6-12 staff members per day• Maintained timekeeping records on staff• Resolved disciplinary actions on crewAssisted staff with scheduled rotations and various other duties

• Brought guest interactions to life with various pieces of technology• Operated parade floats• Hosted guest interactions in person

Orange County, California Area

• Trained and supervised Corps members in a preschool setting• Created family literacy programs for parents of students• Provided feedback and support to team members• Upheld Jumpstart philosophy and mission statement• Created lasting bonds with both the children and families in the program.

Orange County, California Area

• Certified trainer• Merchandise and display new and trending products throughout the store to drive sales • Toys and Games lead, monitered sales trends and ordered in stock accordingly• Assisted with digital troubleshooting

Master Of Science - Ms, Emergency Management, Homeland Security

Certificate, Project Management, 4.0

Bachelor Of Science (Bs), Child And Adolescent Development

Activities and Societies: Jumpstart Student Association, Rugby Club Team, CASSA, PRSSA

Minor, Human Communication Studies

Certificate, Instructional Design For Adults