• Serves as primary point of contact for persons inquiring about disaster assistance by telephone, and conducts phone interviews with disaster survivors who have been affected by a declared disaster• Assists applicants by telephone and in person, determines applicants needs and provides instructions and referrals to appropriate disaster programs, community resources and other federal agencies • Provides information and explanations of housing assistance, other needs assistance grants and other programs to applicants. • Conducts verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants in order to gather and disperse information. • Processes applicant cases, re-certification, audits, and lodging reimbursement from disaster assistance applicants

• Serves as the primary point of contact for clients through phone or in person• Assists clients with setting up appointments, checking in to appointments as well as checking out of appointments, and providing a line of communication from client to doctor • Manage large sums of money for the company• Skilled to OSHA training to protect clients as well as team members• Use computer skills to perform daily tasks such as maintaining client files and keeping clients informed of their pets needs

• Exercised professional customer service to clients and potential clients • Created correspondence for attorneys and filed legal documents for the Maricopa County court system. • Conducted various phone calls to clients as well as managed multi-line phone calls coming in• Obtained notary certification• Used computer skills to perform daily tasks such as correspondence as well as communicating with other vendors to make sure work flow was consistent

• Serves as the primary point of contact for clients through phone or in person • Assists clients with setting up appointments, checking in to appointments as well as checking out of appointments, and providing a line of communication from client to doctor• Manage large sums of money for the company• Skilled to OSHA training to protect clients as well as team members• Use computer skills to perform daily tasks such as maintaining client files and keeping clients informed of their pet’s needs

Sea Life Arizona: Worked admissions booth, handled large amounts of cash, customer service desk.