Ashley Garrison Email & Phone Number

Westfield, In, Us

Boston, Ma, Us

Carmel, Indiana, Us

Carmel, Indiana, Us

Increasing financial institution efficiency and profitability

Carmel, Indiana, Us

Westfield, In, Us

• Planned, Designed and Implemented Salesforce.com CRM across multiple departmental functions to improve customer intimacy and organizational transparency• Created Sales Partner Community on the Salesforce.com platform to improve business partner relationships• Developed core business KPI’s to manage the day to day operations of the Inside Sales Team• Empowered employees to develop new quoting tools for custom, machined housings to reduce touchpoints and improve customer responsiveness• Structured team for business continuity, redundancy, and seamless customer experience• Launched several successful sales campaigns resulting in reduction of excess inventory

Garching Bei München, Bayern, De

• Salesforce.com Administrator responsible for maintenance of current workflows, continuous improvement, and reporting• Key Business Analyst responsible for running, reviewing, reporting, and presenting data cross functionally• Owner of all Operational Functions including Purchasing, Payroll, and Facilities• Director of Training and Quality ensuring suitable training documentation, training plans, and quality• Leader of the Inside Sales Team responsible for the creation of effective call campaigns and business strategies• Lean Leader and Process Improvement Expert• Sharepoint Designer and Administrator

Garching Bei München, Bayern, De

• Managed the operations and overall vision of the Trade Channel customer experience• Drove attainment of key performance metrics using Salesforce.com, OpenScape Contact Center, SAP, and BW Reporting Tools• Collaborated with cross-functional teams to develop and execute solutions• Analyzed and presented data showing business and/or customer trends• Mentored and developed employees• Identified as “Top Talent” by Senior Management and Talent Acquisition• Led Phase In/Phase Out Product Life Cycle Lean Event reducing lost business by an estimated $6 million per year• Attended 3-week Advanced Executive Leadership program in Munich, Germany• Awarded USC “Sales Support of the Year 2016” for making the difference and consistently exhibiting the following attributes: Spirit of Cooperation, Responsive, Customer Focused, Results-Oriented, Creativity, Commitment to Quality, Providing Win/Win Solutions

• Managed the Trade Customer Service Team and the account management and orders of the Trade Channel • Appointed an Osram Excellence Process Coach to facilitate lean concepts and processes throughout the business• Served as ISO 9001:2008 Internal Auditor (Certified ISO Lead Auditor 9/23/2011)• Awarded NAFTA “Sales Support Person of the Year 2012”

• Coached team members on more efficient and productive ways of account management• Resolved escalated issues from Area Sales Managers and National Account Managers• Produced a variety of reports based on business need• Chosen as one of 55 “High Potential Employees” in the Organization to meet with VP of Human Resources

• Communicated with customers daily in order to meet their lighting demands• Worked directly in association with lighting contractors to ensure on-time delivery and complete shipment of product during re-lamp seasons

Greenfield, In, Us

• Coordinated all details of over 40 national and regional tradeshows• Prepared company’s showroom and mobile coach for important customer visits• Initiated the creation of the company’s first contract upholstery catalog• Created a new contract fabric program with Fabric Suppliers• Championed company’s first ever community week