Ashley Green Email and Phone Number

Fully responsible for applying focus, teamwork, and leadership skills to perform diverse executive support, client service, and regulatory compliance functions. • Provide administrative assistance to President, train and supervise employees, analyze current policies and procedures, and develop and implement changes to improve processes. • Conduct independent risk assessments, facilitate onsite client audits, and evaluate and prioritize control issues to ensure accuracy and completeness of corrective action plans.• Coordinate subcontractor due diligence reviews annually and prior to onboarding.• Produce weekly client financial forecasts to meet published goals.• Troubleshoot and analyze data to determine root cause and identify key operating risks.• Recommend and implement controls to mitigate operational risks identified and minimize losses.• Review and validate creditor and vendor invoices to ensure proper coding and billing rates, respond to billing and payment queries, and skip trace using databases such as Lexis Nexis, PACER, and DMDC.• Prepare nearly 50 pleadings weekly, submit complaints, disputes, and fraud claims to creditor for investigation, escalate regulatory standards/compliance violations as appropriate, and process customer verification requests.• Recognized for performance and results including a promotion from Client Services Liaison (2011 – 2016) and earning numerous Employee of the Month awards in 2014, 2015, 2016, 2017, and 2018.

Directly accountable for demonstrating initiative, attention-to-detail, and excellent written/verbal communication skills while handling administrative support tasks for the CEO. ·  Received and processed all incoming correspondence, trained employees, and handled any creditor related activities.·  Held responsible for the administration and management of 20 creditor portfolios. Contacted creditors regarding debtor disputes and missing information, balance adjustments, payment discrepancies, and settlement requests.·  Submitted credit corrections and updates to the credit bureaus via E-Oscar, processed bankruptcy notifications, set up and maintained federal complaint and lawsuit logs, and handled special projects and requests as needed.·  Completed duties with minimal supervision/direction, handled time sensitive and confidential information with discretion, managed daily workflow, established priorities, and ensured the timely completion of projects/tasks.·  Performed data entry and administrative tasks including entering 200 new business accounts into database daily, maintaining daily log of completed work, answering high volume of calls, and emailing, faxing, scanning, etc.