Responsible for ensuring the Agency Services departments meet the highest standards in website development, search engine optimization & digital advertising strategies. Ensure client expectations and KPIs are met. Solve for inefficiencies and find an easier way. See it, build it. Empower dreamers to take the reins and change the game. Never give up. Human Capital>Primary Department Responsibilities & Resource Allocation for the Web Services Team, Organic Media Team, and Paid Media Team. >Meet the growth and flexibility demands clients require.>Weekly employee check-ins and reporting.>Regular team training. >Annual performance reviews. >Development of goals and objective plans for team leads. Operations & Workflows>Head up the operations & workflows related to Web, Organic, and Paid services departments to include the building of custom & template websites, setup, implementation, and assessment of SEO, Social and ADS subscriptions. >Ensure managers/team leads are training specialists to handle all tasks related to their department. >Work with internal teams to assess and optimize product systems. >Communicate with vendors & partners on the development of widgets, templates, site builds, and more. >Manage internal workflow for onboardings and one-off account onboardings.Training & Expertise >Subject matter expert and ambassador for clients related to digital and multifamily marketing trends and insights.>Provide guidance to the Customer Success team>Communicate and train on industry updates, strategy changes & opportunities. >Evaluate performance and provide strategy improvements.>Report to sales & customer success on any sales or growth opportunities. Efficiency & Profitability>Find the better, easier way and build it. >Achieve success without employee overload, staff burnout, or compromising program success. >Integrate technology, reduce redundancy, and cut down opportunities for loss. >Ensure projects are complete on time.

Delivering fintech solutions, leveraging insights and experiences to provide trusted advisory to enterprise clients. Understanding clients strategic roadmaps and aligning internal Fiserv resources to support the realization of said strategies. Carry the enterprise-wide ownership of the client experience, providing enhanced business value and a differentiated level of service.> Serve as a primary liaison for Fiserv fintech services. > Review & prioritize client open cases, learn about new developments, plans and projects for business, while identifying opportunities for additional revenue and/or services to support customer initiatives. > Client advocate, championing needs and providing oversight of the Fiserv/client relationship. > Manage expectations and exceed commitments. > Point of escalation for product solutions and support. > Prioritization of project delivery and milestones.

Responsible for the delivery of large or complex, strategic projects. Assist the Professional Services management team with the ongoing development and execution of project management methodology and framework. Work closely with clients, delivery teams and sales to validate scope against the contract, gather website requirements and assets as well as manage timelines to ensure client websites are launched on time, within the scope of the budget, and achieve quality standards. > Manage the inception, planning, design, code, build, test, launch, and close of approximately 300 projects.> Manage the scope, schedule, resources and quality of projects, efficiently and effectively tracking and reporting variances.> Organize project tasks and assign work through clear communication and identifying member entrance criteria.  > Champion quality implementation practices by allowing time for peer reviews, adequate test cycles and completion of quality audits. > Develop new processes and process improvement initiatives. > Expert on products and services to include CMS configuration options, integration solutions, digital advertising initiatives and chat bot implementation. > Trusty guide for clients, guiding them through best practices based on their Property Management, Content Management and Revenue Management systems. > Primary communication intermediary between clients and internal cross-functional teams.

Serve Others, Do Right, Drive Value, Do Good, Be Safe, Have Fun...To Re-Imagine The Mountain Experience Around The World > Specialized in brand equity, brand experience, product marketing and operations.  > Coordinated athlete and contractor partnerships, along with photo shoots and events while also managing the budgets, purchase orders and general ledgers. > Planned fiscal year brand strategy and reported on data metrics.   > Managed updates to all merchandising. > Managed and implemented the development of Vail's new responsive website initiatives to include desktop and mobile website design, copywriting, asset gathering and production.   > Managed client communication to include CRM email and social media management.  > Developed ad builds and media content via photography and videography initiatives.

Wyndham Vacation Ownership is the world's largest developer and marketer of flexible, points-based vacation ownership products that has developed or acquired more than 185 vacation ownership resorts. Wyndham develops, markets and sells vacation ownership interests and provides consumer financing to owners through its four consumer brands, CLUB WYNDHAM, WorldMark by Wyndham, Wyndham Vacation Resorts Asia Pacific and Shell Vacations Club. My role is to provide support to the In-House Marketing team with their customer service and sales efforts by helping them book and close daily tours. I am also responsible for scheduling, guest follow-up, training, coaching, product knowledge, team meetings, concierge assistance, tour and penetration rate performance.

Provide support to the Wyndham team in their timeshare sales efforts through marketing and customer service. I am responsible for working with guests and owners staying at the Wyndham condos in South Lake Tahoe and providing them with owner updates. The goal is to guarantee an outstanding guest experience by providing excellent customer service and providing guests with information about the resort, activities and services in the area.

Use my business development, marketing, sales, and communication skills to help support the software implementation, configuration, customization, development and problem resolution processes involved with new client on boarding and ongoing relationship management. With a focus on project management and business development, my goal is to be a primary point of contact that not only coordinates needs with multiple departments of NAVIS, but for new and existing clients as well. I support project coordination for products to include Narrowcast, Reach, and RezForce.> Managed the implementation, configuration, customization, development and quality assurance of NAVIS CRM and marketing optimization technology.> On-boarded all new clients and assembled project teams based on qualifying credentials and initiatives. > Developed and organized project tasks, lists, and gantt charts, defining key deliverables, milestones and dependencies. > Created and maintained all project documentation including scope, work breakdown structure, responsibility matrix and schedules. > Drove internal resources to complete projects on an efficient and timely manner.   > Created documentation and manuals on processes and improvement. > Primary communicator between the client and internal teams to ensure seamless continuity.

Represent the accounting and finance division of Robert Half. I was a part of a team that provided support for clients with their search and hiring process. I helped match the most qualified candidates to the clients business needs. I also assisted our candidates in getting a start on their next career path. > Prospecting of clients/candidates that currently have a need in the Portland market.> Client retention for a book of business including 100+ companies with multiple contacts.> Utilization of Outlook and Oracle based software system to ensure appropriate follow up and sales tactic execution. > Establish myself as the primary point of contact for every client in my book of business.> Negotiation of pricing based on the budget, market competition, and RH requirements. > B2B relationship building that includes educating clients on the staffing solutions we provide and promotion of our services.> Sales of Accountemps division and cross sales of sister divisions to specific target markets in Portland and SW Washington.> Recruiting of specialized candidates for skill sets expanding from data entry to senior level accounting and finance.> Interviewing of candidates through a thorough screening process that includes phone screens, skills evaluations, reference checks, background checks, drug screens, and in-person formal interviews. > Corrective action and coaching of candidates during the temporary probationary periods of engagements. > Social/public networking by attending local events hosted by the Portland Business Journal and the Accounting & Financial Women’s Alliance.> Remain readily available to assist with any client needs while providing the best customer service experience. > Consistent trend analysis of strategies to establish ideas that are effective from a sales and growth perspective.

Represent the administrative division of Robert Half performing the same functions as I currently perform as a representative of the Accountemps division. The skill sets recruited/requested through the OfficeTeam division include marketing, human resources, sales, project management, executive administrative assistance, reception, customer service, billing, and other skill sets that are administrative in nature.

Provide client service and leadership within the KeyCenter while promoting distinctive quality service to enhance client relationships. Manage the daily operations of the branch to insure quality service. >Regulatory, security, and internal audit controls on a quarterly basis. Audit tasks include safety deposit box, key, code, traveler’s checks, cash box, night drop deposit, official checks, cash vault, coin vault, opening/closing procedures, document retention, alarm and ATM.> Provide outstanding customer service and hospitality for all of my clients in hopes to gain and retain business and relationships.> Compliance training on the Bank Secrecy Act, Sarbanes Oxley Act, and other rules and regulations that fall under the Federal Deposit Insurance Corporation. > Recruiting and management of the teller line employees.> Client retention/relationship building by opening new accounts and providing the service needed for retention. > Collections of unpaid dues and overdrawn accounts by following age reports.> B2B relationship building by presenting banking solutions to business clients and their employees while promoting available services. > Target market sales to qualified businesses and employees.

Maintain branch operations and audit requirements while managing front line employees. > Regulatory, security, and internal audit controls on a quarterly basis. > Research requests on fraudulent account activity.> Risk management by following and training all compliance laws, rules, and regulations.> Leader of team meetings with a focus on sales goals, client retention, compliance updates, and team recognition.

Assist in managing front line tellers primarily focusing on branch operations.> Primary vault and cash custodian with supervisor authority.> Prepare cash shipments in/out.> Audit functions involved with the vaults, cash drawers, and official checks. > Serve as a back-up teller when needed to provide superior customer service and product sales.> Corrective action involved with the tellers and customer service provided.