Ashley Haight Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Work with CEO, CFO and COO to discuss and execute strategic planning for the businessPlan and manage multiple sectors of the businessOversee and direct daily business operations for optimum efficiencyAnalyze financial P&L information and work to maximize revenue and reduce costsWork to execute and fulfill strategic business plans presented by CEO and Board of DirectorsWork with HR to ensure employee satisfaction is high (incentive programs) and productivity is continually increasingFrequently evaluate and analyze business productivity and performanceDeveloped and shared best practices across the companyGrew membership base of studio portfolio by 50% in 18 monthsGrew revenue of studio portfolio by 77% in 18 months

San Francisco Bay Area

Recruited, hired and trained new managers. Led Sales calls with team members to establish sales and customer retention goals.Continually monitored and performed audits for 10+ studios. Determined appropriate action to ensure all company standards, brand standards and service stands were consistently met.Analyzed regional market trends to discover new opportunities for growth.Aligned procedures and protocols with changing business demands.Researched employee relations issues and conducted meetings with employees and supervisors.Evaluated staff performance and made recommendations for training improvements.Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.Communicated with management teams to direct and confirm execution of company processes.

Capitola, Ca

Managed a team of 10 Sales Associates and 4 Coaches – minimize turnover through effective training and employee engagement programsIncreased studio recurring member base by 25% in six months.Achieved 100% of revenue quotaMaintained friendly and professional customer interactions. Resolved customer complaints when necessary

San Jose, California, United States

San Francisco Bay Area

Responsible for all pre-event to post event tasks; select venue options; organize menu options; create a variety of event marketing language; generate interest in events; source thousands of dinner targets; help create marketing material for events; liaison for attendees; track success rate of email campaigns; in charge of post event outreach.Responsible for all pre-program to post programs tasks; create outreach text for surveys, webcasts, interviews, etc.; handle scheduling of outreach; generate interest in all programs via different channels; update sponsors on status of programs; source thousands of participants; handle all logistics for webcasts; track success rate; post program analysis.Oversee production of Required Reading, a CMO Council e-newsletterWrite, edit and review contentSupport all research initiativesWork closely with sponsors to maintain positive relationships and build advocacy Update and maintain company website

Planned, coordinated, and executed events both large and small including: 2015 Digital Summit (Chicago, IL), 2015 President’s Club (Maui, HI), 2015 Sales Kickoff (Campbell, CA), 2014 Sales Training (Dallas, TX), 2014 Sales Kickoff (San Jose, CA), 2014 eGain World (San Jose, CA), 2014 eGain Company Picnic (Santa Cruz, CA), 2013 Sales Kickoff (Mountain View, CA), 2013-2016 Special Events including weekly company socials, monthly BBQ’s, team bonding activities, and holiday partiesManaged all aspects of the event operations— Facility selection, contracting pricing, transportation, accommodations, food and beverage selection, AV service arrangements, and event decorPrepared name tags, materials, packages, gift bags, registration lists, seating carts, etc.Created and maintained up to date event agendasManaged event budget, invoicing, and schedules of paymentsServed as the primary point of contact for all vendors Responsible for internal communication regarding all event information to our entire eGain teamConducted pre-program walk throughs and onsite visitsSupervised day of production of events to ensure proper executionCoordinated pre and post event shippingDisplayed ability to prioritize, multi task, lead, direct, and solve problems effectively while under pressureAssisted Regional VPs to schedule and coordinate conference calls, regional meetings, and webinarsPrepared and modified contracts as requestedCreated and implemented our first internal worldwide monthly sales newsletter which was distributed company wideWorked with our executive team and each department to monitor, gather, and distribute information regarding accounts, events, releases, and department newsAssisted the sales operations team with analysis of sales performance data using Microsoft DynamicsRan daily/weekly/monthly/quarterly sales reports and assisted in forecastingMaintained up to date sales information on our internal intranet

Sunnyvale, Ca

Coordinating all aspects of on boarding including orientation, benefits enrollment, I-9 verification, background checks Overall benefits administration including facilitating the annual open enrollment process, acting as liaison between the Company and benefit carriers/ vendors, and reviewing monthly billing statements to ensure their accuracy and correcting any discrepanciesImplementing Epiphany HRIS system; inputting and maintaining employee data with the highest degree of accuracyActing as first point of contact for associates regarding policy, benefit or other HR-related inquiriesMaintaining and updating company intranet as neededTracking birthday and anniversary recognition programs and planning company events such as holiday parties, office competitions, and weekly socials

San Jose, Ca

Instilled superior sportsmanship, competitive spirit, and teamwork in athletesOrganized and managed team practices to meet athletes needs and guide their developmentDisplayed flexibility and ability to excel in pressured situationsCommunicated effectively with athletes to ascertain their needs and ambitions, relay information, and provide constructive feedback

Palo Alto, Ca / Davis, Ca

Coached athletes ages 12-18. Organized and managed practices for groups of 10-100+ athletes.

Bachelor Of Arts (B.A.), Communication, General

Activities and Societies: Women's Division I Intercollegiate Field Hockey Team

Education record