Key Responsibilities:- Provide comprehensive technical support to employees,clients, and end users, addressing a wide range of issuessuch as connection problems, data access, network failures,poor system performance, and hardware repairs.- Take ownership of tickets from initial logging to closing,ensuring the smooth implementation and operationalmanagement of all aspects of the support process.- Coordinate with third-party suppliers when necessary,effectively managing the progress of escalatedtickets/requests until resolution.- Resolve hardware and software issues across variousdevices including printers, scanners, desktop and laptopcomputers, and mobile devices.

Key Responsibilities:- Conducted advanced fault finding, diagnosis, and repairs ona diverse range of cash management systems, includingATMs and Smart Safes.- Performed commissioning, configuration, and testing of cashmanagement devices.- Attended multiple sites to provide maintenance and repairservices for devices, ensuring continued operation andminimizing downtime.- Actively participated in training programs with the latesttechnologies and advancements to enhance technicalknowledge/skillset.

Key Responsibilities:- Assessed customers' needs and provided assistance andinformation on product features, helping them makeinformed purchasing decisions.- Built and maintained productive trust relationships withcustomers, ensuring customer satisfaction and repeatbusiness.- Stayed knowledgeable about products, new releases,industry trends, and photography techniques to effectivelyadvise customers and address their inquiries.- Engaged in basic shopkeeping and inventory control tasks tomaintain a well-organized and visually appealing storeenvironment.