Manages clinic in a cost-effective and efficent manner ensuring staff provide high quality care in a courteous and friendly atmosphere.

• Resolved customer complaints and concerns with strong verbal and negotiation skills.• Displayed courtesy and strong interpersonal skills with all customer interactions.• Maintained composure and patience in face of difficult customer situations.• Processed an average of 30 inbound and outbound technical support calls daily.• Researched issues on various computer systems and databases to resolve complaints and answer inquiries.• Informed customers about issue resolution progress.• Supported customers having data connectivity issues.• Provided thorough support and problem resolution for customers.• Provided real-time support to everyday users of Apple products.• Researched, resolved and followed up on customer issues.• Maintained a calm, professional demeanor when faced with high demand, high volume workloads.• Reviewed support cases for technical and troubleshooting accuracy.• Lead team meetings for the months of October 2016

• Successfully managed the activities of 35+ team members in multiple locations.• Created training manuals targeted at resolving even the most difficult customer issues.• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.• Interviewed, hired and trained new quality customer service representatives. • Effectively communicated with team members to maintain clearly defined expectations.• Resolved customer questions, issues and complaints.• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.• Developed rapport with the customer base by handling difficult issues with professionalism.• Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.• Lead on and off-site customer support teams across multiple states.

• Assessed customer needs and responded to questions.• Cleaned and straightened work area.• Issued receipts for purchases and gifts.• Unboxed new merchandise.• Rotated stock to maintain freshness.• Updated register logs.• Operated cash register with proficiency.• Provided professional and courteous service at all times.

• Assisted guests with making menu choices in an informative and helpful fashion.• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.• Regularly checked on guests to ensure satisfaction with each food course and beverages.• Managed closing duties, including restocking items and reconciliation of the cash drawer.• Skillfully anticipated and addressed guests' service needs.• Consistently adhered to quality expectations and standards.• Delivered exceptional, friendly and fast service.