♦ I manage the bank’s residential home lending reports, audits, record-keeping, and action notices to maintain complete compliance with banking regulations and internal policies.♦ I process adverse action notices and track pipeline to remove adverse action loans. I also generate/monitor daily pipeline reports and forward Notice of Incomplete as required by Regulation B (ECOA). In addition, I complete all initial disclosures and change of circumstance requests in accordance with RESPA.♦ I notify homeowners of missing insurance and processing forced place insurance, clearing the daily Homeowner’s Insurance Exceptions Report. I also assist the HMDA coordinator in reviewing the LAR. In addition, I perform daily pre-funding credit and closing audits on Conventional, FHA, and VA loans.

♦ I opened and maintained both commercial and personal bank accounts. I executed actions requests and transfers while adhering to bank policies. I also processed outgoing wire requests, debit card requests, and account closures. ♦ In addition, I reviewed weekly customer, relationship, and account reports; inspected for errors. I also responded to phone calls and emails from customers and co-workers.

♦ I reviewed, underwrote, and closed on new consumer loans for MasterCard, debt consolidation, personal, tuition reimbursement and auto. I also collected loan applications and verified the presence of all necessary documentation. ♦ I obtained/reviewed credit bureau reports and reconciled VinTek reports. I calculated debt to income ratios and analyzed monthly paid off loan reports to make decisions on loan applications. I also processed reimbursements, title/lien releases, closings, rejections, and pre-approvals. In addition, I managed stop payment requests, payroll deduction, ATM pin changes, and requests for new services; cross-sold union products to increase customer satisfaction and drive revenue. ♦ I conducted daily audits on tuition, personal, auto, and debt consolidation loans. I also delegated loans on the loan officer work-list according to workload. Furthermore, I responded to incoming mail transactions and calls on multiple phone lines; I carefully investigated and resolved members’ issues.

♦ I directed front lobby operations at my branch, with direct responsibility for supervising teller staff, driving revenue, and maintaining full compliance with established procedures. I also worked with branch manager to develop and implement strategic sales plans to exceed revenue and customer satisfaction targets. I ensured that branch always met monthly sales goals. ♦ I contributed to the hiring process and then supervised, coached, and trained new staff members. I also created and executed the monthly staffing schedule for all branch employees. In addition, I performed mock and actual audits to ensure ongoing compliance, and supervised all vault activities.♦ I processed money orders, cashier checks, wire transfers, general ledger tickets, and foreign currency transactions. ♦ I maintained customer accounts and sold new financial products/services to clients. I also ordered, audited, and tracked bank working supplies daily, and serviced ATMs as required.

♦ I facilitated smooth operations at the local branch of one of the world’s largest financial institutions. For my efforts, I was consistently recognized as a top-performing supervisor with a top-performing teller team. ♦ I trained and supervised new employees; provided coaching on how to effectively sell products to customers. I also performed teller audits and served as Vault Custodian. ♦ I provided customers with detailed information about bank products to drive revenue. I also received cash and checks for deposit, verified amounts, and examined checks for endorsement. In addition, I processed foreign currency transactions and ordered daily cash supply; I counted incoming cash to ensure accuracy.