I work to develop relationships with customers and our excellent staff to create the best experience for our customers and ensure a smooth process on their projects.

• Strengthened data collection, interventions, and curriculum planning to increase participant literacy achievement. 91% of participants met company defined goals by the end of the academic year.• Organized and used variety of teaching techniques, maximizing individual and group learning.• Maintained knowledge of school curricula, standards and policies to correctly prepare students to further their educational careers.• Planned, organized and executed 7 community events to drive… Show more • Strengthened data collection, interventions, and curriculum planning to increase participant literacy achievement. 91% of participants met company defined goals by the end of the academic year.• Organized and used variety of teaching techniques, maximizing individual and group learning.• Maintained knowledge of school curricula, standards and policies to correctly prepare students to further their educational careers.• Planned, organized and executed 7 community events to drive family engagement within my classroom.• Consistently and quickly responded to communication requests within 12-24 hours via phone, email, text or social media. Show less

• Evaluated and problem solved academic needs of participants to ensure 100% success rate, meeting or exceeding, company driven standards throughout the academic year. • Collaborated with team members, students and guardians to build positive relationships. • Tracked and complied collected data to drive instruction. • Developed schedule and curriculum to assess participant needs.

• Greeted and accommodated guest, building positive experience from first interaction.• Executed seamless front-of-house tasks, creating unforgettable dining moments, resulting in customer loyalty. • Prioritized multiple tasks in dynamic environment and stayed calm and composed.

• Maintained files and filing, keeping sensitive information confidential.• Built and maintained relationships with vendors and other external contacts.• Served as primary point of contact for facilitating operational and administrative inquiries.• Compiled and entered data into various databases to ensure accuracy and completeness.• Processed orders, customizing each customer’s specific needs, from initial call to shipping process.

• Learned company policies, rules and performance requirements to achieve successful calling metrics.• Utilized effective communication skills to provide customers with solutions to their inquiries. • Listened to feedback from call manager and implemented changes in future calls. • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

• Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues. • Developed and executed marketing plans to promote store products and services. • Researched industry and competitor trends to develop new products and improve marketing techniques. • Collaborated across the company to set new stores according to company guidelines, ensuring proper product placement.