Ashley Heiser Email and Phone Number
Ashley Heiser work email
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
Ashley Heiser personal email
I am a product development and launch expert with over 9 years of experience in leading people and projects in various manufacturing and training environments. I have a master's degree in organizational leadership and a certification in project management foundations, which enable me to apply strategic thinking, analytical skills, and effective communication to any product challenge.Most recently, I worked as a Business Operations Specialist at Esri, where I collaborated with leadership and stakeholders in training services to develop, define, document, and implement the vision and strategy for new SaaS training products. I owned the productization and launch process for these products, ensuring they met the needs and expectations of customers and internal teams. I also maintained a database with all product information, including the roadmap for features and functionality. I am passionate about creating innovative and customer-centric solutions that drive value and growth.
-
Call Center Specialist IiDavenport UniversityCaledonia, Mi, Us
-
Call Center SpecialistDavenport University Jul 2024 - Present•Make outbound sales calls to prospect students, answer inbound calls and transfer to departments as needed.•Generate new student enrollment applications.• Follow-up with assigned prospective students through the recruitment/admissions cycle•Maintains, processes and manipulates data on a personal computer/mainframe using customer relationship marketing (CRM), word processing, data base, and spreadsheet software•Adhere to FERPA rules and regulations•Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members•Answers and disposes of all incoming telephone calls via appropriate transfer, answer FAQ, taking a message, or follow-up and return call; routinely checks the queue to monitor calls holding•Responsible for specific projects/programs which may involve planning and coordinating work, analyzing data, and preparing reports•Operates multi-line phone switchboard and contact center application•Attends and participates in development programs; assists in training other employees as needed; maintains certification where applicable and continues to improve skillsSkills: Organization Skills · Written Communication · Account Management · Customer Service Representatives · Cisco Systems Products · Salesforce.com · Call Center Administration · Google Drive
-
Call Center SpecialistDavenport University Jun 2024 - PresentThis role is responsible for working cooperatively with Admissions Representatives to generate the enrollment of new students by marketing the university programs, securing admissions applications, scheduling appointments, and making appointment confirmation calls•Additionally this role will make outbound sales calls to prospective students, answer inbound questions and/or transfer calls to another department as appropriate•Generate new student enrollment applications.•Provides thorough follow-up with assigned prospective students through the recruitment/admissions cycle•Fill requests for marketing collateral, collateral information etc•Maintains, processes and manipulates data on a personal computer/mainframe using customer relationship marketing (CRM), word processing, data base, and spreadsheet software•Adhere to FERPA rules and regulations•Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members•Answers and disposes of all incoming telephone calls via appropriate transfer, answer FAQ, taking a message, or follow-up and return call; routinely checks the queue to monitor calls holding•Responsible for specific projects/programs which may involve planning and coordinating work, analyzing data, and preparing reports•Operates multi-line phone switchboard and contact center application•Tabulates and reports calls; makes and reports appointment confirmation calls•Performs work of a confidential nature•Attends and participates in development programs; assists in training other employees as needed; maintains certification where applicable and continues to improve skills•Exhibits professional demeanor at all times while representing the University•Provides GREAT customer service, anticipating and exceeding the needs of our customers•Demonstrates and promotes the university cultural values
-
Substitute TeacherCaledonia Community Schools Oct 2023 - Jun 2024Managing the classroom: Keeping students on task and engaged, maintaining discipline, and ensuring a safe and productive learning environmentFollowing lesson plans: Implementing lesson plans and learning objectives set by the regular teacher, or creating their own if necessaryFacilitating activities: Supplementing lesson plans with other classroom activities, if time allowsGrading and assigning work: Grading tests, assigning homework, and checking homeworkCommunicating with the regular teacher: Providing feedback and notes for the regular teacher, and making them aware of any special situations or problems that ariseCreating reports: Compiling reports for the regular teacher that include student attendance, lesson-plan progress, disciplinary actions, and positive developments -
Senior Business Operations SpecialistEsri Jul 2022 - Jul 2023United Stateso Collaborated with leadership and stakeholders in training services to develop, define, document, and implement the vision and strategy for new training products.o Documented all productization plans for training products, including pricing and business processes.o Maintained database with all product information including the roadmap for features and functionality.o Collaborated with internal teams to identify and implement improvements to business processeso Ensured products were ready for launch or updates by coordinating plans, processes, and communication with all stakeholders, internal teams, and customers.o Owned SaaS products, while acting as a partner with training consultants to ensure they were prepared to communicate customers. o Created Training documentation for internal and external teams for use during customer conversations.o Designed workflows for each product within Visio to ensure all internal teams knew processes and procedures to follow or escalation process. -
Area ManagerAmazon Jun 2020 - Jun 2022o Developed performance goal targets for department.o Ensured team of 50-150 employees was hitting their Key Performance Indicators (KPI) by monitoring throughout the shift and weekly. Created action plans when KPI’s were missed and set up glide path goals to help employee achieve KPI goal.o Developed communication tool to increase safety within department by identifying weekly risk, setting glide path goals for each Area Manager (AM) in the building based on roster size and previous injury statistics. o Delivered a 30% increase in Mind Your Step Safety Shoes (MYS) purchases to get building back in the green for that metric. o Created a Safety A3 that drove Inbound Department performance on MYS was able to reduce sprain/strain injuries by 10%.o Created weekly communications to focus on the Inbound team safety KPI’s across all shifts o Developing tools to Pilot across the shifts to reduce injury trends associated with case stow (ie: ladder shelves and reach tools)o Developed feedback forms for AA’s to fill out regarding any piloted item to ensure we get proper feedback on how associates view safety and the new items we are trying to roll out.o Partnered with HR/OPS to drive initiatives to help associate engagement and experience by developing initiatives to recognize our employees throughout the inbound department. -
Zone LeaderSteelcase Nov 2013 - Jun 2020o Utilized analytical and decision-making skills to ensure KPI’s are met and develop a plan to mitigate risks if they are missed by use of a Pareto chart to track top issues.o Utilized Lean Manufacturing Tools such as: Standard Work, 5S, Pareto Charting, 8 steps, and A3’s to ensure process disciplineo Championed employee engagement by utilizing the employee suggestions process and hitting 100% of employees submitting suggestions each month.o Managed high-level projects from start to finish that included new projects, cost reduction, safety initiatives, etc. by partnering with other buildings to establish processes that would be beneficial for both departments. o Developed an excel tracking document utilized to ensure all inventory is counted each year. o Developed knowledge of SAP and product planning.o Developed plans for new products, created job cards and changes in SAP. o Investigated slow moving part in inventory to reduce costs associated with keeping them in the safety stock.o Delivered cost saving initiatives that saved in excess of $50,000 a year by establishing new processes in the area to save labor, packaging, or storage space. -
Production LineManpower Jan 2013 - Nov 2013
Ashley Heiser Skills
Ashley Heiser Education Details
Frequently Asked Questions about Ashley Heiser
What company does Ashley Heiser work for?
Ashley Heiser works for Davenport University
What is Ashley Heiser's role at the current company?
Ashley Heiser's current role is Call Center Specialist II.
What is Ashley Heiser's email address?
Ashley Heiser's email address is as****@****ase.com
What schools did Ashley Heiser attend?
Ashley Heiser attended Ashford University, Saginaw Valley State University.
What skills is Ashley Heiser known for?
Ashley Heiser has skills like Microsoft Word, Microsoft Excel, Microsoft Office, Social Media, Gmail.
Not the Ashley Heiser you were looking for?
-
1nsightlive.com2 +190924XXXXX
-
Ashley Heiser
Dallas-Fort Worth Metroplex5yahoo.com, tgg-accounting.com, dossaviation.com, calsense.com, calsense.com1 +171947XXXXX
-
1navigators.org -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial