Ashley Hellenbrand Email & Phone Number

Madison, WI, US

Madison, Wisconsin, United States

De Forest, Wisconsin, United States

• Provide exceptional customer service by greeting patrons, taking accurate orders, and ensuring a positive entertainment and dining experience.
• Efficiently use POS system to input and process customer orders, minimizing errors.
• Successfully manage multiple tables, prioritizing tasks to deliver prompt and attentive service.
• Collaborate with colleagues to streamline service and create a positive working environment.
• Quickly resolve customer complaints or issues, turning potentially negative experiences into positive ones.
• Maintain a polished and professional appearance, contributing to the overall ambiance of the establishment.

• (A non-profit arm of Fairway Independent Mortgage that focuses on career and leadership development)
• Primary point of contact for clients, promptly addressing inquiries, concerns, and requests, and escalating issues as needed to appropriate teams for resolution.
• Analyze client feedback and satisfaction data, implementing strategic initiatives to enhance overall client experience and retention rates.
• Organize and participate in client-focused events, webinars, and workshops, fostering a sense of community and knowledge-sharing among clients.
• Stay up to date with industry trends and best practices, continuously improving knowledge and skills to provide top-notch support to clients.
• Contribute to the development and implementation of client success strategies and processes, streamlining workflows and increasing team efficiency.

Madison, Wisconsin, United States

• (A nationwide independent mortgage company with over 10k employees at its peak in 2022)
• Collaborated with HR and management teams to assess organizational needs, identify areas for improvement and implement strategies to drive positive change.
• Analyzed assessment results to identify trends, strengths, and opportunities, presenting findings and recommendations to senior leadership.
• Developed and implemented training and development programs that address skill gaps and enhance employee performance, contributing to talent development and retention.
• Developed and maintained organizational development metrics and key performance indicators (KPIs) to measure the impact of interventions and track progress over time.
• Facilitated focus groups and team-building exercises to improve collaboration, communication, and problem-solving within departments and teams.

Madison, Wisconsin, United States

• Efficiently managed the executive’s calendar, scheduling and prioritizing appointments, meetings, and travel arrangements, ensuring optimal use of their time.
• Acted as a liaison between executive and other team members, departments, and external stakeholders, fostering effective communication and collaboration.
• Organized and executed various events, including private parties, corporate functions, and special occasions, accommodating groups of up to 200 guests.
• Provided exceptional customer service skills by crafting and serving food and beverage to clients at various events while creating a welcoming and friendly atmosphere for guests.

Madison, Wisconsin, United States

Coate Hall, La Crosse, Wisconsin

Handled mail along with inventory sheets and helped students whenever needed

Bachelor'S Degree, Management, Minor In Leadership Development And Sustainable Business, Senior

Activities and Societies: Member of Beta Gamma Sigma, La-Crosse Lions Club, The National Society of Leadership and Success (NSLA), Society.

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Softball, Volleyball, Student Council, National Honors Society, Future Business Leaders of America, Varsity.