Ashley Helm Email & Phone Number

Houston, Texas, Us

Oversaw a team of 10+ cloud program managers, focusing on the delivery of over 5 large-scale cloud transformation projects.Developed overall transformation strategy of HPE Services delivery for Cloud solutions and integrated roadmap to help achieve the goals set for the transformation improving customer satisfaction scores by 10% year-over-year.Spearheaded creation of a governance structure, aligning {100+} members across HPE Services for a holistic cloud strategy.Acted as the primary Point of Contact for change management, efficiently addressing the needs of the Cloud Delivery Transformation Office, influencing {5} major risk mitigation strategies.

Houston, Texas, Us

Houston, Texas, Us

Directed a team of 15+ field operation professionals who oversaw operations of 200+ field engineers across North America to execute strategic initiatives and optimize supplier delivery.

Houston, Texas, Us

Led 21 Custom Solution Managers who are account - assigned resources for the critical customers who purchased a customized premium service contract.Stabilized the CSM Install Base with over a 90% renewal rate driving our total revenue for FY’19 to $7.5 Million.Implemented Customer Success Strategy to transform the role from reactive advocacy to driving delivery enablement by developing new proactive custom deliverables based on analysis of the customer’s environmental needs; resulting in 10% increase in CSM statement of works (SOW).

Houston, Texas, Us

Led 25 Critical Event Managers (24*7) providing proactive management of onsite tasks for customers who purchased Premium Service Contracts in the United States & Canada.

Palo Alto, Ca, Us

Managed the operational excellence of Advanced Solution Center Tower consisting of 300+ employees based on key performance metrics and Senior Leadership vision.

Palo Alto, Ca, Us

Developed and maintained the Mission Critical Tower of Customer Solution Center of Americas Organization business processes. Responsible for identifying gaps in Customer Service Model and process inefficiencies to develop corrective action plans to improve the customer’s overall experience. Simplify, automate and deliver.

Master Of Business Administration - Mba, Organizational Leadership

Bachelor Of Arts - Ba, English Language And Literature, General