Ashley Horna Email & Phone Number

• Manage the software development life cycle for a distributed product team consisting of 22 people, including product owner, business analyst, UX designers, developers, quality assurance analysts, product specialists, and other stakeholders.• Advocate for agile methodology with an emphasis on application stability and performance.• Develop service level agreements and incident response plans to maintain a high level of customer service.• Facilitate communication with product stakeholders and external teams on project progress, required cross-team coordination, and potential blockers. • Coordinate with Product Owner on project roadmap to define upcoming milestones and projected release dates. • Collaborate with Platform team on CI/CD implementation, production releases, environment / database needs, and security reviews. • Centralize application features and functionalities into risk matrix for issue prioritization. • Advise Product Specialists on updates to customer Help Notes / FAQs for the Service Desk.• Coordinate scrum ceremonies (stand-up, sprint planning, sprint review, sprint retrospective, backlog refinement/grooming) for a remote team spanning multiple time zones.• Oversee team activities, provide guidance, and remove impediments as needed.• Distribute release notes, project reports, and documentation.

New York, New York

• Oversee all aspects of production and manufacturing for up to 15 1st printing 4-color textbooks per year, generating millions of dollars in yearly revenue for an industry-leading publishing house.• Manage production process, quality assurance, and compliance to accessibility standards for digital ancillary packages including course management systems, ebooks, videos, and animations. • Collaborate with print and media editorial, manuscript editorial, design, and business departments to determine project specifications and budgets. • Save thousands of dollars annually by negotiating costs on all projects and establishing efficient production processes. • Assist the implementation of new tools and databases improving vendor communication, inventory maintenance, and internal tracking.

New York, Ny

• Developed and maintained print and digital schedules from manuscript development to warehouse delivery or product live date. • Bid services and interfaced with domestic and international freelancers, artists, cartographers, compositors, paper merchants, and manufacturers. • Trained and supervised Production Associate handling several hundred reprints per season, including Norton Anthology, Norton Critical Edition, 4-color and 1-color titles.

• Directed production and manufacturing for several hundred reprints in addition to 10+ projects within custom publishing program.• Organized cover design update for up to 15 Norton Critical Edition titles in reprint. • Partnered with media editorial and IT staff to usher content and corrections for over 20 online digital products per season. • Improved maintenance of paper inventory and related costs by consolidating series books to one printer.

• Coordinated manufacturing of access cards, CD/DVDs and 1-color series books.• Submitted print/bind orders to vendors, checked proofs, and processed corrections as necessary.• Supported departments and vendors by efficiently troubleshooting issues.• Managed over 1,300 alternate media requests per year for accessibility needs.

• Edited images for publication using Adobe Photoshop. • Researched and selected stock photography for articles. • Organized proofs for color reference on press.

• Evaluated and fact-checked manuscripts submitted for publication consideration. • Prepared cover copy and back ad reviews for over twenty Spring 2008 paperback releases.