Ashley Hurlbert Email & Phone Number

Plano, Texas, United States

Livingston, Texas, United States

Plano, Texas, United States

Generated checklists for local medical institutions, compiling Texas Administrative Code and Centers for Medicare & Medicaid Services requirements for emergency planning and management. Conducted residential survey to prepare ‎informative presentation for stakeholders. Consulted on the writing and editing of the Hazard Mitigation Action Plan.● Incorporated most current layouts, organization ‎photos/images, and company’s information by reformatting more than 500 slides of federal training. ● Delivered assistance to organize Community Emergency Response Team (CERT) “D-Day” event by ‎preparing materials and volunteers for final assessment needs. ‎

Abingdon, Maryland, United States

Offered top-tier customer services to clients by answering phone calls, emails, and ticketing system for optimum client engagement. Prepared and presented informational and instructional documentation/reports for staff ‎and customers. Identified and resolved complex issues to provide smooth and continuous services. ● Boosted professional skills related to company-accepted terminology and technology by providing ‎exceptional training and onboarding to new hires. ● Applied CRM software to manage inbound service and feature requests for ‎over 50 clients.‎

Bryan/College Station, Texas Area

Implemented strict FERPA guidelines by completing student requests for transcripts and other documents, while ‎evaluating student records. Managed and monitored student records via multiple programs, covering Banner, ImageNow, ‎and Argos. ‎Provided training and coaching to new staff related to high standards of work ethics. ● Ensured students’ requests ‎completion within three business days of receipt by reviewing and processing upwards of 1000+ transcript and records ‎requests on daily basis.‎ ● Supervised student workers' teams for performance enhancement in regular assigned tasks and activities.

Bryan/College Station, Texas Area

Built and maintained professional relationships with clients by identifying and resolving issues/concerns. Supported clients ‎with post-order concerns, including returns, replacements, refunds, delivery status, and any other problems for continuous ‎process improvement. Provided high-level customer services‎ and strengthened customer relationships by rendering training to new ‎employees for optimum performance enhancement. ● Managed ~20 customer service inquiries within an hour via phone, ‎email, and live chat.‎ ● Surpassed targeted goals, attained customer satisfaction, and enhanced efficiency metrics/measures.

College Station, Texas, United States

- Provide leadership and training for new company employees including weekly check-ups and follows. - Coordinate with management, employees, and guests to ensure an organized and balanced service. - Maintain inventory counts for the bar area, assisting in ordering new supplies when needed.

Bryan, Texas, United States

- Direct sales with a focus on helping clients find the best match for their personal needs. - Completed daily inventory management, including reordering, stocking, and organizing. - Provided leadership to a team of ten, including training new employees to meet a high standard of expectations. - Through a reevaluation of traffic through the store, a reset of merchandise led to a +67% increase in a particular sales department.

College Station, Texas, United States

- Anticipated guest needs and acted accordingly to ensure a pleasurable experience. - Used basic money handling skills to make change.- Acted as a leader and trainer for new employees to the company.

College Station, Texas, United States

- Coordinated with guests and servers to ensure a smooth and successful shift. - Communicated with guests to provide a pleasant dining experience. - Provided training to incoming hosts, servers, and to-go specialists to accumulate the most successful team possible.

College Station, Texas, United States

New Braunfels, Texas

San Marcos, Texas

Utopia, Texas

Bachelor'S Degree, Crisis/Emergency/Disaster Management

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

International Baccalaureate Certificate, General Studies