Ashley Izard Email & Phone Number

Performs advanced administrative support duties of significant complexity. Provides administrative, project and program support to the Transit & Rail Department. Composes and prepares complex correspondence, calendaring and scheduling coordination to department director and secretarial support to SBCTA's Board Policy Committee, including administrative support for their meetings. Reviews and proofs agenda items for content and compliance; prepares, posts and distributes agendas for Policy Committee Meetings.

Supervised activities for Hearing Department staff, including hiring, interviewing, and onboarding. Prepared and responded to legal documents, trial briefs, petitions, and legal objections for all cases. Managed EDEX program for entire company. Actively maintained current knowledge on all workers’ compensation laws. Approved and scheduled time off and vacations for seven direct reports using ADP payroll services. Handled calls from hearing representatives to give settlement authority. Supervised the Hearing Department and receptionist in daily procedures and processes.Integrated and onboarded new EDEX program for the company.Created templates for petitions, objections, and legal considerations for the Hearing Department’s new computer program.Identified and corrected workflow issues/opportunities and technology enhancements.Provided exceptional assistance to vice president in referral source analysis. Analyzed files, providing hearing representatives with settlement authority and maximizing collection returns.Received, reviewed, and prepared monthly reports for the vice president on different aspects of quality control.Wrote and serviced legal documents, including trial briefs, legal objections, and petitions for reconsideration within deadlines required by labor code.Researched labor codes and regulations in order to author legal documents.

Monrovia, California

Exported and prepared bill reviews with penalties and interest charts in Excel format, using Red Book and Medicare/medical pricing formulas. Wrote and serviced legal documents, including trial briefs, legal objections, and petitions for reconsideration. Researched labor codes and regulations in order to further prepare legal documents. Reviewed and coordinated hearing calendar to assign representation in court. Supervised the hearing representative assistants of the legal department. Assigned hearing representatives to attend hearings. Handled calls from hearing representatives to give settlement authority.Created templates for legal letters, petitions, and briefs, and used as responses to documents received. Created workflows and job responsibilities within the department to maximize workflow. Conducted bill reviews using Red Book and Medicare/medical drug pricing.Handled writing and service of legal documents, including trial briefs, legal objections, and petitions for reconsideration.Researched labor codes and regulations in order to author legal documents.Reviewed medical records to determine industrial relation of pharmacy services.Supervised the Hearing Department in daily procedures and processes.Reviewed and coordinated hearing calendar to determine attendances at lien conferences and the best course of action on cases.Introduced process in which bill reviews were exported into Excel format to obtain a spreadsheet of amounts owed and created formulas to calculate penalties and interest owed.

Monrovia, California

Analyzed and responded to EOBs. Recognized and corrected invoices billed with incorrect NDC codes. Reviewed, researched, and collected on all assigned accounts. Organized collection procedures, calls, and correspondence. Negotiated settlements with insurance carriers and defense attorneys and escalated situations to a supervisor based on special circumstances.Hired as a Collector I and promoted to Collector II within six months of hire due to maximum collection returns.Advanced to become one of the top collectors while earning bonuses on a quarterly basis by consistently exceeding baseline collection goals.Maximized and expedited workers’ compensation collections revenues.

Loma Linda, California

Handled Medicare and medical collections. Analyzed and responded to EOBs. Sent requests for diagnosis and CPT information from coders. Recognized and corrected invoices billed with incorrect procedure codes, diagnosis pricing, and modifiers. Reviewed, researched, and collected on all current and delinquent accounts. Organized collection procedures, calls, and correspondence. Sent appeals on all denied and underpaid invoices.

San Bernardino, California

Managed an office team of ten corporate support staff, six LMFTs, and three PhDs. Oversaw daily operations of support staff in billing, collections, intake, and front office procedures. Assisted patients, doctors, attorneys, and insurance companies. Received, reviewed, prepared, and distributed monthly status reports for all therapists. Approved and scheduled time off and vacations. Processed payroll. Coordinated and scheduled depositions and meetings for all doctors. Interviewed, hired, and trained new employees.