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Ashley Johnson is listed as Service Desk Analyst at Spectrio, a company with 270 employees, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Ashley Johnson.
Ashley Johnson previously worked as Technical Support Specialist at Spectrio and Service Desk Analyst at Carvana. Ashley Johnson holds Associates Of Science, Information Technology, 3.7 from Atlanta Metropolitan College.
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United States
Provided first-level technical support to end-users, resolving hardware, software, and network issues in a timely manner.Acted as a point of escalation for complex technical issues, ensuring efficient resolution or escalation to senior IT support teams.Documented and closed tickets with detailed descriptions of issue resolution steps and outcomes.Supported.
Diagnosed and troubleshot technical issues related to operating systems (Windows, macOS), applications, and network connectivity.Delivered high-quality customer service by responding to inquiries and ensuring user issues were addressed effectively and professionally.Acted as a point of escalation for complex technical issues, ensuring efficient resolution.
Atlanta, Georgia, United States
Greater Atlanta Area
Routinely exceed call-handling goals, closing an average of 60 calls daily (25% above quota) with a 75% first-call resolution ratio and an average talk-time of 5.5 minutes - well below 7-minute goal.Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.Tunneled into switches and company provided network equipment for.
675 West Peachtree Street
Regularly provided efficient technical support over the phone, maintaining presentable phone demeanor, courteousness, and creativity.Accurately documented all technical support and customer’s help-desk interaction.Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.Managed the escalated.
Greater Atlanta Area
Call Ahead- reaching over my daily goal of 135 calls a day Technician testing equipment maintenanceLeadership presentationsSpreadsheet preparations
675 West Peachtree Street
Administer all customer order, manage requests and resolve associate issues for customers.Monitor all customer inquiries and complaints and assist in effective resolution of same.Analyze customer issues, determine causes and initiate corrective actions.Coordinate with customer and ensure optimal level of customer services.Prepare records and monitor.
Greater Atlanta Area
Was an intern at Year Up Program, An Atlanta site company that specialize in helping out the urban community by giving them the chance to earn an A+ certification in Information Technology where we also earn internships for many fortune 500 companies.
Greater Atlanta Area
I volunteered at the Atlanta Police Department Precinct Zone 6, office Administration,Assist crime analysts,Enter data,Assist in school-based programs such as DARE,Assist the telephone reporting unit in taking reports of minor and "no suspect" crimes (e.g., theft from auto), Police Ride along
Other employees you can reach at spectrio.com. View company contacts for 270 employees →
Norma Robles
Colleague at Spectrio
Jacksonville, Florida, United States, United States
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TW
Taeleen Woodard
Colleague at Spectrio
Grand Rapids, Michigan, United States, United States
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EP
Eric Pawlak
Colleague at Spectrio
Austin, Texas, United States, United States
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TT
Tanya Tindol
Colleague at Spectrio
St Petersburg, Florida, United States, United States
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MÁ
Miguel Ángel Marín Toro
Colleague at Spectrio
Manizales, Caldas, Colombia, Colombia
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BM
Bree Mecca
Colleague at Spectrio
Houston, Texas, United States, United States
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MR
Millissa Rodriguez
Colleague at Spectrio
Altoona, Florida, United States, United States
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HA
Hannah Andrews
Colleague at Spectrio
Tulsa, Oklahoma, United States, United States
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CC
Conor Crapser
Colleague at Spectrio
Jacksonville, Florida, United States, United States
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BD
Becky Dennis
Colleague at Spectrio
Macon, Georgia, United States, United States
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Relevant courses include: Operating Systems & PC Hardware Fundamentals, Intro to Computers, Principles of Management and Human.
Activities and Societies: Student Government Association
Quick answers generated from the profile data available on this page.
Ashley Johnson works for Spectrio.
Ashley Johnson is listed as Service Desk Analyst at Spectrio.
Ashley Johnson is based in Atlanta Metropolitan Area, United States, United States while working with Spectrio.
Ashley Johnson has worked for Spectrio, Carvana, Inspire Brands, Star2Star Communications, Llc, and At&T.
Ashley Johnson's colleagues at Spectrio include Norma Robles, Taeleen Woodard, Eric Pawlak, Tanya Tindol, and Miguel Ángel Marín Toro.
You can use AeroLeads to view verified contact signals for Ashley Johnson at Spectrio, including work email, phone, and LinkedIn data when available.
Ashley Johnson holds Associates Of Science, Information Technology, 3.7 from Atlanta Metropolitan College.
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