Hi, I’m Ashley Jones, a dedicated leader based in Atlanta with extensive experience in financial services and FinTech. My journey has revolved around building high-performing teams, driving customer success, and developing innovative products that enhance user engagement. Throughout my career, I’ve led customer service teams that consistently exceed service goals, fostering lasting client relationships.With a Bachelor’s in Integrative Studies from Kennesaw State University, I’m fueled by a passion for financial literacy and advocacy. This passion inspired me to create a program that equips youth from low- and moderate-income communities with essential financial skills, empowering them to take control of their financial futures.As the Head of Customer Success at Kredit Academy, I lead initiatives that elevate customer satisfaction and engagement. I’ve had the honor of sharing my insights on industry panels for Zendesk and Atlanta Technology Professionals. Additionally, I contributed a featured article—“Empowering Credit Unions Through Strategic Partnerships: The Critical Role of Member Success”—for CU Insights. You can check it out below. https://www.cuinsight.com/empowering-credit-unions-through-strategic-partnerships-the-critical-role-of-member-success/ Prior to joining Kredit Academy, I served as Senior Operating Manager at Greenlight Financial Technology, where I built an operations department from the ground up, scaling it into a high-functioning, results-driven team. My work has also earned recognition from the City of Atlanta, affirming my commitment to making meaningful contributions in both the financial and social sectors.I bring a blend of industry expertise, leadership, and social impact to every role I take on. At Kredit Academy, my focus is on reshaping financial literacy and helping the next generation develop confidence in navigating credit.If you’re looking to drive customer success and foster financial empowerment, let’s connect and explore how we can work together!