• Owns day-to-day operations and relationships with client contacts to ensure groups are maximizing the benefits from their employer population health programs.• Managing an upward of 25 complex programs while providing support for Client Engagement team members.• Responsible for driving engagement, reporting on program progress, identify and present product offerings and opportunities to meet employers’ eligible population needs, program implementation and execution.• Cross-functional role that partners with Sales, Product, Marketing, Data, Logistics, and Quality to provide superior service for our clients and to support Quest Employer Population Health business initiatives.• Responsible for first level client escalations and identifies corrective action plans as needed.• Performs routine audits to ensure quality amongst department, leads miscellaneous projects to assist Employer Population Health division at Quest Diagnostics.

• Experienced in managing a diverse book of business and reseller partnerships, averaging $7 million in revenue.• Managed an average of 90 employer sponsored programs at a given point in time, demonstrating my ability to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle.• Developed and executed innovative marketing campaigns to meet the needs of clients and their populations.• Provided consistent delivery of services and effectively conveyed client needs internally, driving the resources needed for successful client implementations.

• Assisted in managing over 80 properties; administrated work order system and schedule work to be completed.• Provided support in managing a $30 million budget; produced cost effective solutions to exceed Art Van goals. • Negotiated new contracts for new stores opening; bided projects out to contractors • Maintained building systems; prioritized and delegated work to facility technicians. • Recruited, hired, and was a direct report for corporate housekeepers; conducted annual performance reviews.

• Assisted in the development and implementation of events to maximize Art Van’s exposure in the market. • Produced detailed memos to communicate event information to store team and corporate personnel.• Generated and applied budgets to achieve quality event productions; provided periodic progress reports to leadership team. • Developed working relationships with vendors; coordinated meetings to improve awareness of event objectives.

• Matched invoices and process for payments; successfully met deadlines.• Assist in rotational coverage to ensure coverage and operational integrity.

• Managed store and supervised sales associates; entrusted to make bank deposits and open and close store.• Assisted customers with purchasing decisions; consistently achieving daily, weekly, and monthly sales goals.• Maintained inventory and created reports; provided balance sheets of store sales to upper management.