Ashley Keep Email & Phone Number

Jackson, MI, US

-Assist in development of the QA department and processes -Regularly conduct audits of RCM employees for accuracy and timeliness of work completed by domestic and global staff. -Working knowledge navigating multiple PMS-Understanding multiple workflow processes-Evaluate trends to drive process improvement -Conduct training for global staff -Coordinate with.

-Ensure successful and timely billing of Mental Health and Substance abuse claims for multiple customers.-Prompt follow up of denied claims-Managing outstanding AR to align with company goals-Conduct meetings with customers to discuss payer or billing issues and trends, collection rates-Quickly assist customers with questions and roadblocks -Run reports.

-Billing for a multi-provider mental health office -Thorough follow up of denied claims-Identify denial trends -Assist in provider on-boarding -Developed a guide for new providers explaining billing processes, system management and FAQs-Host virtual Billing Q&A's for providers -Frequent communication with patients regarding billing questions or concerns.