Ashley Kellerman Email and Phone Number

🔹 Spearheaded IT Support Company-Wide: As the sole point of contact for all IT support, I ensured seamless operations and provided timely solutions for the entire organization.🔹 Streamlined Device Management: From computers and printers to cell phones, I efficiently managed the lifecycle of all staff devices, optimizing their performance and longevity.🔹 Proactive Network Monitoring: Collaborating closely with our MSP, I monitored and maintained network infrastructure and firewalls for two offices and 32 residential homes, ensuring uninterrupted connectivity and data security.🔹 Seamless Transition to Cloud-Based Servers: Successfully led the transition from physical servers to cloud-based solutions in Azure, resulting in substantial savings on maintenance costs and increased scalability.🔹 Empowering Staff with Microsoft Training: I facilitated regular staff training sessions on Microsoft products like SharePoint, OneDrive, Teams, and Outlook, empowering the team to maximize productivity and collaboration.🔹 Efficient Microsoft365 Account Management: Leveraging Microsoft365 Admin tools, I efficiently managed all company accounts, ensuring security and accessibility across the organization.🔹 Streamlined Internal HelpDesk Support: Monitoring and providing support through our internal HelpDesk system, I promptly addressed issues and optimized operational efficiency.🔹 On-Site Support and ISP Management: I traveled to Howry-owned residential homes to deliver on-site IT support, and I successfully managed ISP services, ensuring seamless connectivity at all locations.🔹 Continuous Improvement Advocate: Committed to staying at the forefront of technological advancements, I proactively facilitated ISP upgrades and optimizations for enhanced performance.

🔹 Collaborative Customer Solutions: I actively collaborated with cross-functional teams to devise innovative methods of assisting and engaging with customers, driving a customer-centric approach throughout the organization.🔹 Empowering Future Team Members: I took the initiative to develop comprehensive training materials utilizing the ITTT (If This Then That) framework, equipping future team members with the knowledge and tools needed to excel in their roles.🔹 Focused on "Customer Obsessed": At Best Buy, I directly contributed to the company's mission of being "Customer Obsessed," ensuring that every interaction with our members exceeded their expectations and left a positive impact.🔹 Providing Seamless On-the-Spot Resolutions: As a dedicated "Concierge" Agent, I delivered prompt and effective solutions to our valued members across various service avenues, including in-home services, appliance installations, and Geek Squad technical support.

🔹 Results-Driven Repair Solutions: I consistently created efficient repair solutions that prioritized both the client's needs and the business's success, ensuring optimal outcomes for all parties involved.🔹 Authorized Service Provider: As an authorized service provider for Samsung and Apple mobile devices, I leveraged my expertise to deliver high-quality repairs, ensuring customer satisfaction and brand trust.🔹 Leadership in Apple Repair Program: I proudly took ownership of the Apple Repair Program, leading the repair team to excel in delivering top-notch service and maintaining stringent quality standards.🔹 Collaborative Problem-Solving: Whether working as part of a team or independently, I excelled in collaborating with colleagues to find and implement the best repair solutions, contributing to a cohesive and efficient work environment.

🔹 Delivering Efficient Repair Solutions: I specialize in easing the stress of non-functional essential devices by swiftly devising and implementing efficient repair solutions, minimizing downtime and ensuring seamless functionality.🔹 Building Lasting Client Trust: By engaging closely with clients and fostering strong relationships, I prioritize long-term trust and satisfaction, leading to repeat business and loyal clientele.🔹 Customized Repair Recommendations: I take pride in providing each client with their best-fit repair solution, tailoring recommendations to their specific needs and preferences.🔹 Acknowledged for Productivity Excellence: As a testament to my dedication, I was recognized as the Top Geek Squad Agent for Solutions Productivity in January and March 2018, demonstrating a commitment to exceptional service and performance.

🔹 Cultivated Effective Leadership Skills: I honed valuable leadership abilities to effectively address and fulfill the business's evolving requirements, fostering growth and success.🔹 Skillful Team Supervision: I confidently led and supervised a dedicated team of 6+ employees, ensuring smooth operations both during regular hours and high-volume periods.🔹 Profit-Driven Performance: By closely monitoring Labor vs. Hourly sales, I played a pivotal role in maintaining and optimizing profitability, contributing to the overall financial health of the organization.