Ashley Kong Email & Phone Number

New York, New York, United States

New York City Metropolitan Area

•Extensive calendar management, scheduling, and meeting management for the President with a high level of detail, using the process of elimination for conflicts, and prioritizing the most critical engagements. •Created detailed domestic and international travel itineraries including airline reservations, hotel accommodations, car service arrangements and driving directions.•Acted as gatekeeper. Diligently screened and prioritized a high volume of internal/external inquiries as necessary to maximize time. •Coordinated internal and external meetings for the President and prepared her daily schedule.•Planned and coordinated successful events, including staff meetings and conferences, resulting in a 20% increase in attendance and positive feedback.•Provided detailed minutes of meetings and tracked progress of key projects via Asana, resulting in a 15% increase in project completion rates and improved communication among team members.•Created comprehensive notes in all meetings; proactively delegated and scheduled follow ups from meetings and direction from the President.•Organized meetings, including booking conference room space, ordering catering, organizing and facilitating agendas, preparing materials, and ensuring the availability of attendees.•Supported process initiatives, identifying areas for efficiency enhancement and implemented solutions.•Assisted with research, data analysis, and special projects to support decision-making processes. • Tracked the President’s expense receipts and prepared monthly expense reports via Concur.•Developed, reviewed, proofread, and assisted documents, emails, reports, memos, briefings, presentations, forms ensuring accuracy and completeness.•Served as a point of contact and directed communication between the executive leadership, internal/external stakeholders, donors and board members.•Handled confidential materials with the utmost degree of care, integrity, and discretion.

New York City Metropolitan Area

• Conducted research, prioritized and lead multiple projects at a time, keeping diligent track of project timelines and deadlines.• Prepared high-level documents including reports, presentations and remarks.• Maintained utmost professionalism and served as point of contact and gatekeeper for the Vice President.• Communicated on behalf of the Vice President and practiced good judgment in handling confidential information.• Heavy complex calendar management, scheduling, expense reports, and email correspondence on behalf of the Vice President.• Screened incoming executive communications. • Provided inbox management and drafted complex and confidential correspondence.• Participated in meetings and maintained records of agendas, notes, next actions steps and results.• Implemented software into our emailing systems, decreasing errors by 40%.• Worked independently to handle office management tasks: coordinated in-office events, managed catering, and ordered supplies.

New York City Metropolitan Area

• Experienced in supporting multiple roles at C-suite and VP level simultaneously.• Utilized strong judgment in managing priorities of requests and escalating as necessary for resolution and prioritization while determining the appropriate course of action.• Acted as gatekeeper. Protected both of the executive’s time and provided heavy complex calendar management, scheduling meetings and screened calls in a fast-paced environment.• Assisted in preparing presentations for speaking engagements, board meetings and other internal meetings. • Coordinated all national travel, created itineraries, reconciled credit cards and processed expense reports for both executives.• Properly shifted priorities in line with business objectives.• Accurately drafted and edited all communications and documents to board members, stakeholders and the company. • Managed the calendars of each executive with a high level of detail, using a process for eliminating conflicts and prioritizing the most critical engagements.• Organized mailings, maintained contact lists and other departments.• Tracked both executive’s expense receipts and prepared monthly expense reports via Concur.• Supported the Vice President and MSD by attending meetings, taking detailed notes, and tracked key action items.• Scheduled department meetings and maintained records of deliverables and other outcomes. • Handled office management tasks: coordinated in-office events, distributed mail, managed catering, and ordered supplies.

New York City Metropolitan Area

• Efficiently scheduled, managed, and kept track of 500+ monthly appointments, processed 100+ daily emails and 30+ daily phone calls.• First customer service manager during the startup phase. Heavy startup experience.• Managed and coordinated logistics for meetings, events, and domestic travel for executives.• Implemented systems to optimize revenue and enhance customer service, which lead to a 30% increase in gross sales and a 4.5 Google rating. • Ensured executives were prepared with all materials and information for meeting, events and travel.• Responsible for set up and break down, catering, facilities, and A/V for meetings.• Generated reports in Excel and PowerPoint.• Prepared expense reports.• Proven track record of maintaining confidentiality and bolstered trust within the executive team.• Oversaw expansion into Miami and Los Angeles, contributing to the company's geographic diversification and growth.• Directed daily team operations for a 10+ member team and conducted monthly performance assessments.• Contributed to the development of customer service tactics, policies, procedures, and the inaugural GLAMSQUAD employee handbook.