• Business operations lead supporting enterprise efforts to modernize Workforce Management programs, processes and best practices.• Manage programs of high impact, risk and complexity while building and executing integrated plans across multiple business and tech teams.• Identify and capture risks or opportunity areas and ensure key solutions are implemented.

Project Lead for Executive level sponsored Steering Committee – Focused on evaluating and improving Fulfillment technology and business processes. • Guided core team support and cross-company partner engagement to ensure a seamless operational execution between business and technology teams.• Collaborated with Business, Finance, Data Science, Strategy, Product and Engineering leaders to deliver important strategy and operational planning efforts.• Aligned and guided team members across 10+ business and engineering teams to translate goals into successful outcomes.Product owner for the company’s fulfillment operations application used across 352 stores daily. • Responsible for driving results in employee productivity, Click to Ship and the overall legacy of customer service Nordstrom is known for. • Lead business and technology teams delivering quarterly app enhancements successfully. Responsible for onboarding and developing a team of Program Managers, Project Managers and Business Analysts in an Agile work environment. • Fostered strong relationships with stakeholders and facilitated effective communication.• Managed and maintained existing programs, ensuring adherence to team working standards.

Product owner for the company’s fulfillment operations application used across 100 stores daily. • Created the roadmap, project plan and drove the implementation approach each cycle.• Created and lead a team that launched a new digital learning program that delivered an efficient workflow for onboarding 15K store employees annually across the Store Operations organization.Acted as change readiness lead for transitioning corporate in-office employees into high performing virtual teams.• Developed team standards and executed training for Confluence and JIRA best practices.• Established strategic partnerships with key stakeholders across departments, resulting in an increase in collaborative projects and successful resolution of high visibility questions.• Implemented continuous improvement practices to enhance team performance and productivity.

Project lead for identifying and resolving opportunity areas in the Shrinkage recovery program.• Managed data analysis, change management strategy, pilot, and full store launch approach planning. • Implemented a new role of Inventory Control Specialist in all Full Line store locations - reduced overall Full Line store shrinkage by $10M in the 1st year of implementation.Project lead for the implementation of an innovative, customer-focused Supply Chain ecosystem that supports the NYC market –a new Supply Chain hyper-local warehouse concept. • Focus areas included warehouse design and installation, process development, employee training and support. • Assisted in the development and execution of strategic plans, working closely with senior management.Project lead for launching fulfillment operations in Canada to support the Nordstrom.ca go-live. • Responsibilities included designing and overseeing workspace installations, managing labor budgets, process development and employee training cutting across 10+ business and technology teams.• Identified and resolved operational inefficiencies by collaborating with technology team to deliver innovative solutions.

Project lead for identifying team efficiency and labor cost savings opportunities. • Increased employee productivity results by 20% by updating processes and reducing waste in existing Quality Control processes by utilizing analytical and leadership skills. Project lead for pilot and all-store implementation for a new omni channel customer experience.• Managed the core team that developed the implementation approach for the pilot and all-store implementation the Store Reserve program across 100 Nordstrom Store locations.

Built and maintained strong working relationships with merchants, vendors, and technology teams to ensure Drop Ship customer orders were processed timely and accurately.• Increased monthly vendor onboarding completion rate 100% by implementing new processes after analyzing business procedures and identifying solutions to improve the setup process.• Produced detailed and accurate reports to process and monitor orders.• Trained new vendors and oversaw their onboarding onto the Nordstrom.com Drop Ship program.

Responsible for managing in-season business for Kids Shoes in both Nordstrom Stores and Nordstrom.com by monitoring inventory levels, open to buy, sell thru and executing markdown strategy at the end of the season as needed. • Responsible for communicating the weekly and monthly merchandising vision to regional and store teams. • Consistently met established deadlines when drafting and approving purchase orders for up to 80 suppliers each season.• Completed research and analysis for customer choice and store allocations for upcoming buying seasons.• Reviewed data and forecasted Drop Ship projections for multiple e-commerce suppliers.

Recruited, trained, and led a successful team of 20 including salespeople and stock associates. Responsible for department sales results, merchandising, monitoring inventory levels, and ensuring an organized stock room.• Managed a high-performing team of sales associates who moved into leadership positions, recognized for Customer Service All Star, and achieved Pacesetter sales status.• Drove organizational success and achieved a #2 ranking for increased sales in the Company and a #1 ranking for sales volume in the Southeast Region.• Developed an effective follow-up system which created brand loyalty and increased revenues.