Ashley Kreth Email & Phone Number

Charlotte, Nc

Charlotte, North Carolina Area

• Works with Corporate Model Risk (CMoR) to confirm deliverables, deadlines and provide required documentation for Artificial Intelligence (AI) models being developed by the Complaints Data Analytics & Reporting team within Enterprise Complaints Management. • Coordinates with data scientists to develop model documentation for AI Natural Language Processing (NLP) & Machine Learning (ML) models with advanced analytic concepts for submission to the Model Risk System (MoRS).• Reviews Model Description Document (MDD) prior to submission to CMoR for clarity and completeness based on template standards. • Manages pipeline and schedule of deliverables for CMoR model validations and ongoing review processes for CDAR models in MoRS.• Completes Model Controls and Performance Monitoring plans for CDAR models in accordance with corporate governance guidelines. • Confirms that performance monitoring metrics are being executed as stated in the Performance Monitoring plans and reviews tableau dashboards with developer to verify these KPIs are captured accurately. • Develops Model Risk Finding (MRF) responses with CDAR team members and submits to MoRS. • Provides strong writing skills, highly organized, attention to detail and able to coordinate across groups.• Takes initiative and has experience managing multiple projects at once in a fast paced environment. • Willing to assist in tasks outside immediate role for the success of the team.

• Develops high-quality user manuals, process workflows, technical and training documents based on information provided by content owners for publication to internal customers.• Works with clients to identify, update and validate processes and procedures.• Works independently and possess excellent organization and people skills as well as strong written and verbal communication skills.• Responsible for proofing content to ensure formatting is consistent and adheres to style guide standards. • Utilizes Microsoft Project to manage and successfully meet project objectives within specified time frames. • Troubleshoots issues and aligns the team to determine best solutions for the client.• Experience creating and using style sheets, templates; use of tables of content, headers, footers, footnotes, and indexing in Microsoft Word.• Experience developing diagrams with hyperlinks in Visio to be used within Content Management Software (Author-it). • Experience using Adobe Professional and Excel to provide deliverables requested by clients.• Provides training and mentoring when new members are brought onto the team. • Creative, innovative, and strategic thinker with analytical, technical, quantitative, and problem-solving skills to deliver solutions.

• Developed User Manuals for a web-based application for 10+ user roles for each major release in Author IT. Responsible for content, format and graphics. • Provided training to the User community as requested by client. • Facilitated sessions to gather requirements, review achievements, and present solutions to clients.• Documented and strategized process improvements to enhance client satisfaction.• Developed graphical user interface ideas and prototypes to lead design presentations for web-based application.• Analyzed requirements for the application and interface with senior management to develop a manageable scope for each release by providing suggestions for changes that can be executed together. Provide a System Acceptance document for approval for each release. • Followed the SDLC, responsible for designing, writing, and updating the technical documentation for the system to include Requirement Documents, Design Documents, Process Flow diagrams in Visio, Use Case Documents, and Functional Requirement Documents as requested by the client.• Provided open communication about progress, issue resolution, delivery dates and any changes to the deliverables for each release. • Developed test plans for system acceptance testing. • Executed test plans for each release in development and production to verify the functionality based on the requirements gathered during the design phase.• Developed audience specific Release Notes to communicate the changes to the User Community.• Provided strong analytical, organizational and communication skills to all assignments. • Detail oriented team player that is able to work with stakeholders across organizations to provide the best solution.• During the 8 years, the web-based application had 2-4 releases each year and each release was been on time, within scope, met the defined requirements and exceeded User expectations.

• Lead a team in a full life cycle development effort to build a Cold Fusion web application that tracks information pertinent to the trusteeship of pension plans.• Extensive use of Cold Fusion, Java Scripting, Cascading Style Sheets, SQL, and MS Access 2000.• Skilled at gathering and documenting complex business functional requirements in Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Functional Specification Design (FSD), to ensure business needs are properly met.• Demonstrated effective communication skills. • Responsible for resolving problems related to Web-based applications, including designing, coding, testing, debugging, and documenting.• Experience managing client expectations and conflicting priorities. • Developed and organized Intranet projects within the Operations and Actuarial Services Division (OASD) of the Insurance Operations Department (IOD). • Directed web development strategies, content ideas and information for the IOD Intranet as it supports corporate goals and initiatives as a communication tool throughout the organization.• Provided technical guidance and interpretation of regulations related to Section 508 – Web Accessibility - standards to system application developers.• Integral team member on the e-Gov initiative to re-design the Corporate Intranet.• Co-Chair of the User Interface Group that coordinates with web application teams during development to establish consistent, user-friendly interfaces across web applications.

• Provided technical writing and editing to support a gap analysis effort reviewing the current security policies and procedures against desired state at PBGC. • Reviewed and edited documents for risk, compliance and information security management (NIST, FISMA, RMF).

Integrated logical modeling solutions into multiple application environments utilizing the ERwin CASE Tool.

Bachelor'S Degree

Ms In Information Systems