Ashley Kunze Email & Phone Number

Bowie, Tx, Us

Member of the Process Improvement Lab Operations Team (PILOT). Submit prior authorizations/appeals. Coordinating appointments, scheduling transportation. Filing grievances. Researching community resources. Explaining plan benefits and coverages. Closing all gaps in care.

Ensure that each patient is treated professionally and courteously. Resolve all questions from patients, insurance companies, and attorneys through phone call and fax correspondence. Scan all mailed attorney requests and EOBs into relative patient accounts. Assist in processing and posting over the counter payments received within the facility. Provide support to billing and other departments with completing special projects within designated timeframe.

Plano, Texas

Phenomenal Communication Award Recipient. Visit all patients daily to provide options under individual dietary restrictions. Ensure satisfaction in meals. Provide communication between kitchen staff, physicians, dietitian, and patients effectively. Maintain cleanliness in kitchen and office are per heath code standards. Assist with inventory and ensure kitchen is adequately stocked. Greet patients, employees and visitors in a courteous and respectful manner, respond with positive interpersonal skills and handle requests with a positive attitude. Ensure safety at all times by notifying the supervisor of any risk factors seen, initiating and maintaining appropriate safety measures. Respond to and assist others in emergency situations in a calm and effective manner.

Flower Mound

Answer incoming calls and emails from healthcare vendors. Provide navigation assistance with website and mobile app. Process payments. Troubleshoot browser issues. Retain knowledge of all credential requirements including vaccinations, trainings, and company documentation. Resolve or escalate complaints. Participate in testing/validation involving new products or bug fixes. Collect and record marketing data.

Bemidji, Minnesota

Coordinate staff by scheduling and managing authorized and physician ordered hours for our clients. Provide customer service to ensuerelationships between nursing and home health staff and patients. Develop and support care coordination of services with referral sources and other collaborative care providers. Manage the delivery and coordination of services to ensure quality, safety, and profitability bybeing fair and equitable. Focus on the non-clinical aspects of care management with professionalism and teamwork by supporting recruitment and retention among nursing personnel. Ensure consistent and effective communication.

Carrollton

Coordinate with city managers, technicians, clients, and internal office staff to ensure complete customer satisfaction. Command nine member team of commission- based review agents. Answer inbound calls from technicians on site with clients to verify client's garage door service needs fulfilled. Construct team schedule. Record weekly data for review team, technician bonuses, as well as, total reviews and calls. Address any client concerns before technician leaves property.

Hickory Creek, Texas

Call Center- Emergency Roadside Assistance for Ford Commercial, Hagerty, Coachnet, National Motor Club (NMC), and Lamborghini. Customer Service Specialist for Match.com. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of call script within specified time frames. Developed effective relationships between with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Business Administration And Management, General

Agricultural Services And Development- Wstc, Agriculture, General