Who is Ashley Perkins? Overview
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Quick answer
Ashley Perkins is listed as Enterprise Customer Success Manager at Alida, based in Barrie, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Ashley Perkins.
Ashley Perkins previously worked as Customer Success Manager, Communities at Maru Group and Customer Success Manager at Transcend Academy Coaching Certification. Ashley Perkins holds Corporate Coaching Certificate, Coaching from International Board Of Coaches And Practitioners.
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Email format at Alida
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Alida
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Profile bio
About Ashley Perkins
Passionate and engaging Customer Success Manager dedicated to delivering the absolute highest quality service in order to make a powerful and lasting difference in the lives of customers.With nine years of experience helping customers and companies achieve growth objectives, and six years developing and executing processes, programs and services that enhance customer satisfaction and retention in start-ups and SMB’s, I am committed to providing the ultimate level of excellence to developing effective strategies to ensure customers and organizations get the results and experiences they deserve.
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Ashley Perkins's current company
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4 roles
Ashley Perkins work experience
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Customer Success Manager, Communities
Current- Deliver Insight Community servicing to assigned accounts as well as any additional ad hoc community management support needed.
- Oversee and manage all aspects of building and maintaining a book of client Insight Communities including assisting with new panel setups, recruitment and replenishment initiatives (with support from the Recruit.
- Contribute to the expansion and maintenance of the global community panel standard operating procedures and best practice documentation in Confluence.
- Maintain community, preparing ongoing panel reports such as panel health reports, panel health topline, incentives reports, and answers questions and issues raised by Members Support function.
- Facilitate different engagement activities such as designing, scripting, testing, launching and monitoring engagement surveys or quick polls, developing, coordinating and monitoring engagement campaigns including.
Jan 2023 - Present
Customer Success Manager
Transcend Academy Coaching Certification
- Managing and interacting with the Client Support team to develop and maintain a complete and integrated client experience.
- Educating and supporting clients on best practices, and proactively highlighting the benefits of the program to consistently influence growth and retention of client lifetime value.
- Provide training, mentorship and accountability support for team members, managing two direct reports.
- Understanding the client’s needs and working with the C-level executive and program development team to ensure client satisfaction is met in an efficient and timely manner.
Sep 2020 - Dec 2022
Team Lead, Customer Success Manager
Ap Media
- Develop and maintain client relationships and understanding of business goals, processes, and stakeholders.
- Manage and maintain 100+ global client accounts and two direct reports, measuring adoption, training, and development of best practices to continually drive incremental value and return on investment.
- Act as the communication liaison between clients and team members to develop and enhance processes and protocols for best results.
Apr 2017 - Dec 2022
3 education records
Ashley Perkins education
Corporate Coaching Certificate, Coaching
International Board Of Coaches And Practitioners
Certificate, Trauma Informed Practices And Protocols
Bachelor Of Arts - Ba, Communication, Professional Writing
FAQ
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What company does Ashley Perkins work for?
Ashley Perkins works for Alida.
What is Ashley Perkins's role at Alida?
Ashley Perkins is listed as Enterprise Customer Success Manager at Alida.
Where is Ashley Perkins based?
Ashley Perkins is based in Barrie, Ontario, Canada while working with Alida.
What companies has Ashley Perkins worked for?
Ashley Perkins has worked for Alida, Maru Group, Transcend Academy Coaching Certification, and Ap Media.
How can I contact Ashley Perkins?
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What schools did Ashley Perkins attend?
Ashley Perkins holds Corporate Coaching Certificate, Coaching from International Board Of Coaches And Practitioners.
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